Business ProfileforDr. Tubs Reglazing

On Feb 1, 2023 a Dr. Tube technician came to reglaze a bath tube and I was charged $722.07. On April 28 I contact Enza P. to advise her of material already deteriorating not even 3 months later & work is under warranty. May 5 they came and inspected and it was agreed that a technician would return to fix the issue. June 1 was supposed to be the appointment but Enza called to cancel last minute, another technician again was scheduled June 3. They arrive and said that glazing should have not been done initially due to grout missing. Tech advised that areas of concern needed to be cleaned, sanded and resprayed and he would let Enza know. I followed up and a 3rd date was set for June 8. A new tech showed up who was extremely ****, ************* and ********** towards my tenant. My tenant called me extremely upset and very uncomfortable to be at home alone, the tech also refused to talk to me on the phone and refused to follow the agreed upon repair that was to be done. I went over and the tech was extremely **** and ************** towards me as well and I explained exactly what needed to be done. His lack of workmanship and ability to carry a respectful conversation was appalling. Once he was done I told him that I was unhappy with the work and he said to me "oh well not my problem, I did my best". I immediately sent an email to the company advising them that the work I have paid for has not been done properly and that there are two options, one a proper tech comes and fixes it or two I receive a refund. How we have been treated is disheartening and unbelievable since I have conducted myself professionally and respectfully through this entire process. I have not heard back from the company since June 8 and I do not believe I will since Enza while on speaker told her tech that she no longer wants to hear from me. She would not have if the work was done properly. There is lack of caulking and reglazing will lift and bubble since it was not done properly.