Customer ReviewsforTangerine

I am client at Tangerine for many years. Did transactions in thousands of dollars. Recently I tried to transfer several thousands of dollars from my Tangerine account to another bank. This was an EFT. Instead of transferring my money to another bank as requested, these Tangerine ********* tried transfer thousands of dollars from my another in to my account at Tangerine !! Complete reversal of my request. Made a complete mess of my whole account. Made me stay on the with Tangerine for more than 4 hrs, Even then they would not accept their fault. ** *** **** ** *** **** they were demanding $7.50 from me as NSF !! ***** ****** ****** ******* *** ***** *** *** * ****** ***** **** ******* **** **** **** *********** It is their duty to apologize to me for their screw up, not demanding a penalty from me. ***** **** **** **** **** *****

Tangerine is irresponsible *** ****** ** ******* with your money. *** ***** ** ************ ** ******* I asked them to transfer my money to my other financial institution about a month ago. Instead of sending it electronically, they cut a cheque and now that money is in limbo. * ****** ********* ******* **** **** **** *****

** *** *** ******* *** the worst customer service experience ever… **** **** ********** If you believe you should have access to your funds, ** *** **** **** *********** Once you deposit your funds they put a 5 day hold on the funds even though it’s a bank transfer directly from your account. Once that hold is over they place another hold on your funds for further “security” checks, for an additional 5+ days. **** ** ****** ***** *** **** ****** ** ****** ***** I’m still trying to get my money. 3hrs on hold just today… In total 27.5 hours of being on hold… just to open a Savings account. ***** ******* * **** **** ***** *******

I received a settlement from **** and deposited the cheque and they held it for a week, even though they stated 5 days. Finally released my funds. * ** ****** * ******* ******* ** **** ** ***** **** ******** ** ** ******* ***** *** ****** ** * ***** ****** ** *** ****** and because I don't have an external account there's no way to get the money needed to purchase the vehicle. I have been on the phone with them 2 to 3 times a day for over a week trying to get this sorted out. Not once did they offer me any assistance as to what I could do besides the external account or a bank draft. So I have made a bank draft out to the person I am purchasing the vehicle from and her bank has said it will take 5 days to process the draft as there is no way the bank can confirm anything with Tangerine as there is no office to speak with someone. And even when you speak with a 'supervisor' there, they *** **** *** don't care and offer no help. So now I have this bank draft coming in someone's else's name that I'm going to have to give to her *** **** *** ******* ***** ** ***** I'm afraid to cancel the bank draft ** ** **** ******** ** ******* *** **** ***** ** ******** ** ****. * **** ****** ** ** *** ****** ***** *** **** *** ******* *** ** *** ** ***** *** **** **** ***** ***** ********* ********** ******* **** ** **** ***** *** *** ******* *** ** ****** ** *** **** **** *********. THEY HOLD YOUR MONEY *******, THEY ARE UNHELPFUL, **** * **** *** ** ** ******* ********. i did check them out before signing on *** ************* * *** *** *** *** *** ******* * **** ****** *** ****** ***** ***** ** ** * ******** *** ***** **** ** ** ***** ** **** *** *** ********* **** *** ********* **** *** *** ****** **** **** ****** *** **** **** ***** ****** *** **** ******** *** **** **** **** ***** *** *** **** ** *****

********** poor customer service, ridiculously long wait times to speak with customer service. At any given time wait times now average over an hour. During New Year's 2023/2024 they shut down the entire system, the main and two backups, for over 8 hours. This *********** locked out their entire customer base ****** *** ** *** ******* ****** ** *** ***** * **** **** **** ***** ** ******* ****** ** ***** ****** **** **** ******** ***** * *******

***** **** * ***** ** ********* **** ******** ******** **** *************** **** ******* ** ************ Nowhere in their communications or explanation when opening an account do they describe the nonsense you have to go through just to activate a debit card to access your money. Don't bother calling to try to complain or get any sort of explanation, because ******* or whoever you get doesn't speak English. **** **** ***** I'm closing my account.

Hold my money on the cheque account for months as they can't confirm documents I sent them. Have to spend hours on calls them. Just want to unblock my money and run away from them.

Worst customer service ever. Been waiting for live 2 moths for them to confirm my information so they can verify my account with money inside that i cant even spend

Tangerine closed my account, I’ve spent hours on the phone attempting to receive a statement each month. They are not willing to give me a statement. This was I can have a record of my account with balance and what is owed.one would think that would be a one phone call matter, I’ve contacted them several times. Spending hours on the phone each time. With no resolution. I have no way of checking my balance or a record of my payments. I find that totally unacceptable. I am done talking to anyone from tangerine, ********* ***********. * **** **** *** ******* **** * **** ******

************* Fraudulent account opened in my name. Over an hour on hold to be told I cannot have any information as it is not my account. **** * **** ** ** *************