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Find a Location

Benjie's Auto Sales has 1 locations, listed below.

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    Business ProfileforBenjie's Auto Sales

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/13/2014

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Used Automobile Sales

    Business Details

    Location of This Business
    1816 S 4th St, Leavenworth, KS 66048-3933
    BBB File Opened:
    7/30/1998
    Years in Business:
    25
    Business Started:
    5/6/1998
    Business Incorporated:
    5/6/1998
    Accredited Since:
    8/13/2014
    Type of Entity:
    Corporation
    Alternate Business Name
    • Carben, Inc.
    Business Management
    • Mr. Benjie Avenenti, Owner
    Contact Information

    Principal

    • Mr. Benjie Avenenti, Owner

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Dear Better Business Bureau, I am writing to formally lodge a complaint against Benjie's Auto Sales regarding the recent purchase of a vehicle. As a young, first-time buyer who had just turned *** I saved diligently to purchase my first car to facilitate transportation to and from school. Despite my clear communication regarding the purpose of the vehicle, within a mere three weeks of purchase, the engine malfunctioned. . Additionally, the warranty prominently states in bold that systems covered include Engine/Transmission/Internal lubricated parts, leading me to believe that engine repairs would be included with no charge under the warranty. Upon contacting ******** a representative of the dealership, I was initially assured that the issue would be resolved promptly, with the vehicle being towed and repaired at the dealership's expense. (This has been unresolved) This situation has left me feeling deeply misled and unfairly burdened. As a first-time car buyer, I relied on the dealership's transparent representations regarding the warranty coverage. It is only reasonable and just that the dealership honors the warranty agreement from what I understood by fully repairing the engine at no cost to me. I kindly request your assistance in facilitating a resolution to this dispute with the dealership, ensuring that my rights as a consumer are upheld and that I receive the necessary repairs to restore my vehicle's functionality without incurring additional expenses. Thank you for your attention to this matter. Sincerely, ****** 
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alissa M

    1 star

    05/25/2022

    DO NOT PURCHASE A VEHICLE FROM THIS DEALER!!! Purchased a 2017 Dodge Grand Caravan in August 2021. Thought I got one great deal! Test drove the vehicle everything was fine, signed the paperwork and left. Not even 5 min purchased and driving off the lot and home and the check engine light came on. Dealership was already closed. Called the next morning and my husband spoke with ******* (owner's son) about the check engine light coming on, at first he tried to play it off as no big deal but my husband wasn't having none of that. Before taking the minivan back up to *********** (we live out of town) we took vehicle to our mechanic who stated that there was definitely a transmission issue and that clearly the mechanic at Benjie's had cleared the code b/c the light wouldn't just pop on like that if it hadn't been an issue that Benjie's knew about before letting us purchase the vehicle. We took the minivan back to Benjie's to be repaired. After a week in the shop at Benjie's, ******* called to pick up vehicle and stated that they had installed a brand new transmission in the minivan. We took them at their word. BIG BIG MISTAKE!! ******* AND HIS MECHANIC ARE LIARS!! DON'T EVER TRUST THEM!!! Fast forward to March, I had noticed some issues with the transmission but assumed the cold weather had something to do with it. Things that were happening to the vehicle include would be running and come to a complete stop in a drive way or at a stop sign and die for no reason, when driving on a highway the vehicle at times would shift hard. In March the check engine light came back on. Called ******* at Benjie's immediately, who stated that there couldn't be anything transmission related wrong b/c a new transmission had been installed. ******* tried to fight us on it. Took the minivan back to our local mechanic who ran a diagnostic test. Turns out the NEW TRANSMISSION IS IN FACT NOT NEW AT ALL!!!! ******* KNOWLINGLY PURCHASED A USED TRANSMISSION!

    Local BBB

    BBB of Midwest Plains

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