Customer ReviewsforCity Rent-A-Truck, LLC

I have rented from City Rental Truck for more than eight years. Heavy-duty trucks, heavy-duty pick-**** and removable trailers. Previously, I never had any problems and I paid a premium for it, as the per-mile rate is a lot higher than Ryder Rentals. The problems started with a rented goose-neck trailer. The Trailer blew a tire while I was driving equipment to Texas. The company did not have a contingency plan for roadside assistance and provided a phone number to reach someone in an emergency after hours or on Sunday. (Ryder, Penske, and U- haul all provide road assistance). When I was on the side of the road, I noticed two of the tires were worn. I spent my own money on-road assistance for the blown tire and then on the replacement of the worn tire. I received NO reimbursement from the company. Secondly, I made a reservation a week in advance only to get a call from one of their employees telling me that they have changed my reservation to a smaller trailer. I told them that is not what I rented, and was not what I had reserved. They offered no compensation to rectify the situation.Thirdly, Because I have recently been renting trailers on a more regular basis I was speaking with the manager and trying to negotiate a better "weekly rate". The Manager looked at me and said they "were not a bank". Again, I have been renting from this business for eight years, and until recently had no problems with their equipment or customer service. However, lately, the service I have received has been unacceptable. The equipment is not serviced as well as in the past, the issue with no roadside assistance or the ability to reach someone at City Rental in the event of an emergency situation, and the rude and unacceptable manner in which the store manager spoke regarding negotiating a better weekly rate is completely unprofessional.This isn't any way to treat a loyal customer. Apparently, City Rental does not care about a customer that has rented from them for eight years and is a customer in good standing. I would not recommend City Rental to anyone.