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Review from Mary W
5 stars04/08/2024
Been using for 3 years and have had a very positive experience.
On-Line Taxes, Inc. Response
04/08/2024
Thank you for your review and your business! We truly appreciate you!Review from Christopher T
1 star02/06/2024
I’m leaving one star because no stars isn’t an option… I’ve used lot for years this is the first year I paid for the premium version. On the premium version it states that you will have support via telephone or live chat… I had questions to which I called the number, it rang and rang and when it did finally answer it was a voice recording and then hung up on me. So I try the live chat to which I’m talked circles to… The first person I talked to was Kaylyn she didn’t know what was going on so I was transferred to Shelly who was extremely rude and kept telling me I was wrong (well duh why do you think I’m asking for support a single question) She then tells me she’s a softwear tech not tax support well why is it selling you support for “extra money” if it’s NOT support?On-Line Taxes, Inc. Response
02/07/2024
We are sorry that you did not have a good experience filing with OLT this year. Our support team is here to help whenever they can but only with preparing your return. We are unable to provide tax advice. We hope you consider filing with us again. There are several ways to contact with our Customer Service team. We offer Live Chat, Email, and Phone Support. Chat hours are Monday - Sunday from January 15th thru April 18th from 8am to 10pm CST. During off tax season, chat hours are Monday - Friday, 8:00am - 5:00pm CST. E-mail and phone support are offered year-round. Phone support hours are Monday - Friday, 8am to 5pm CST. *Please note - phone support is limited and very busy during peak filing season. All options and information for customer service can be found in the Customer Service Tab located at the top of any page in our site.Review from Seth M
5 stars04/19/2023
OLT (OnLineTaxes) is the ONLY tax software that allows me to file out-of-state residency forms I need in every state where I do business. PLUS, instead of charging $532 for TurboTax to file in 7 states, OLT.com only charges $69.PLUS the customer support is available at ANY point from ANY screen, and the customer support people are knowledgeable, helpful, and able to research and answer questions quickly.Why would ANYONE get RIPPED OFF by INTUIT/TURBO TAX when OLT is easier, cheaper, more trustworthy, faster and has better support?My advice: Pay the $7 for support up front -- it's worth the investment.On-Line Taxes, Inc. Response
04/24/2023
Thank you for submitting a review of the software. We appreciate you and your business and look forward to seeing you again next year.Review from Andreas C
1 star03/28/2023
This business is absolutely terrible. I came directly from the *** site and made a profile. Once I made a profile and tried to login, the website would NOT allow me to login. It altered my email entry so that it would not match. I thought this site was supposed to reputable. I have photos and videos of the website changing my information to prevent me from logging in. I want my information to be completed deleted from this site or I will be forced to seek further action. DO NOT USE THIS SITE!!!!!!!!!!!!! IT IS A SCAM!!!!!!!!On-Line Taxes, Inc. Response
03/29/2023
We were able to pull up your account with the same email you have provided here. There are no differences in the email on the account. We have deleted your information per your request. We have had no other reports and cant replicate the issue as described. If youd like to provide your details to *********************** wed be happy to review them further.Review from Timothy C
1 star03/19/2023
My Father- in-Law wanted to know why he was charged with a fee from *** for his 2022 taxes. His AGI was well under the ***** listed and he qualified for free federal. He used the *** Free File page to access the *** offer. His income before adjustments was over the thresh hold but below after adjustments. The offer states that if you qualify for federal then you also will qualify for the state. Just curious as to what I should say to him.On-Line Taxes, Inc. Response
03/20/2023
Hello. If you contact customer service, they should be able to process a refund for your father-in-law for qualifying for free-file. There are instances where the customer uses OLT to file, but they don't come directly from the *** site, so it doesn't trigger the free file option. We are sorry for any inconvenience. Thank you for filing with OLT.Review from Scott R
1 star08/06/2022
Looking for free service for my 95 year old veteran father in law. Chose this cause it was free under a certain net amount of money that was well below dad's income. However, my fault, i didn't notice they charged if the Net income was less than 17k (not exact number, but close). Sure enough when my dads net income was barely less than that, a charge of **** showed up. After working on it for an hour, I decided just to pay, but felt scammed and tricked. Why? Those numbers make no sense at all, unless they know the majority of retirees will have less net income than that. and that they will not discover it until they have spent as much time on it as I did and still pay. Disgraceful.On-Line Taxes, Inc. Response
08/08/2022
Hello,Free File is made up of 8 different companies. Between the 8 companies, the entire range of $73,000 or less is covered. Any single company is not allowed to cover the entire range of $73,000 or less, we are forced to narrow down the offer. Ours is based on AGI, others restrict based on age, location, AGI, etc. We do offer to **** these situations free as a courtesy if contacted. Therefore I have issued a refund of the $9.95 paid for the return and you should see the credit in 1-3 days.We are sorry for the inconvenience and hope to see you next year.On-Line TaxesReview from Reed P
1 star07/07/2022
Do not used them. Try a different service. If you run into any issues with filing your taxes the only way to get a hold of them is through email. You will have to pay them if want to call or live chat them. This is a Scam.On-Line Taxes, Inc. Response
07/08/2022
We are sorry to hear you had an unpleasant experience. We offer customer support through tickets/email free of charge. For premium accounts, live chat and phone assistance is provided. There is a small fee for premium accounts. You can file free through our site when you click the link from the *** free file program.Review from Ariel S
5 stars04/18/2022
I've used OLT.com for the past 6 tax seasons without issue. The process isn't always the most user-friendly, but I can see that they've been making various improvements over the years to help with the parts of the process that tend to get convoluted and confusing. I'm very thankful for the opportunity to continue filing my taxes for free through OLT, especially since it allows me to avoid supporting or paying fees to shady companies like Intuit or H&R Block.On-Line Taxes, Inc. Response
04/19/2022
Thank you for the review! We are very appreciative of our customers and our repeat customers! We are always looking for ways to improve the software. We look forward to you filing for many years to come.Review from Jeff M
1 star04/18/2022
After being sent an email saying I have to correct something on my text filing... click here for correction...it takes me to a place where I have to remember everything they told me not to write down and the system sends me in circles going over past info already input never taking me to the location that needs correcting. Frustrated that I can't correct whatever needs to be corrected for continuous spinning in circlesOn-Line Taxes, Inc. Response
04/22/2022
Hello. Thank you for your review; we are always looking for ways to improve the software. I'm sorry that you had trouble filing your return. We do have customer support available through email, chat and phone that can assist with any error messages.Review from Michael F
1 star04/14/2022
Totally worthless. Nothing like Intuit that does all the work and guides your 100%.I have to figure out what rental categories apply to get deductions.On-Line Taxes, Inc. Response
04/15/2022
We are sorry that you had problems filing your tax return. You can always reach out to customer service with specific product functionality issues and we'd be more than happy to help. We are always looking for ways to improve the software - thank you for your review.
Customer Review Rating
1.94/5stars
Average of 17 Customer Reviews
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