Business ProfileforAspen Contracting, Inc.

Roof replaced by Aspen in 2018 due to hail damage. Jan 2024 noticed some leaks in my master bedroom and master bathroom. I contacted a home inspector to investigate the issues. They located an active leak between my master bedroom and master bathroom, as well as an additional leak over my toilet in the master bathroom. Since there is a lifetime warranty on the roof, I contacted Aspen. They sent out a subcontractor crew (as they have no longer have an office in my area) to inspect the damage. They claimed there as nothing wrong with the roof. I reached back out to Aspen and advised that there is obviously an issue and sent them the home inspection report. The subcontractor crew was set for two additional appointments which they were no call no show (both on Saturdays). Finally they came back out after the snow had melted from the roof and completed another inspection (same crew, same people as the first time). This time they advised that they see the leaks in the attic and where they were coming from on the roof. The subcontractor applied caulk to several nail pops on the roof (pics attached). The subcontractor advised that I needed this particular section of roof replaced, however they cannot do such work as ****** from Aspen has denied the proper repairs. Attached email back and forth with ****** (whom did not follow the directives in the email) and Aspen customer service. It has now been 5 days and no response other than the standard from the customer service department and no answered voicemails or phone calls. I simply want to repair the roof properly as well as the damages inside my home (the house was to be placed on the market for sale come early spring - I cannot do that at this point as the roof will not pass a home inspection). I requested to speak to someone other than ****** (IE his supervisor), however he told me he was the supervisor and they have done what is required for repair and there will be no reason to escalate my concerns.