Business ProfileforOne Stop Property Management, LLC

When we received the remains of our security deposit, a couple of charges were acceptable, but there were over $500 removed that we were skeptical of. We explained our concerns and were requesting to see receipts, invoices, or bills. It was already confirmed that One Stop would have used contractors for what the money supposedly went towards, and that they are kept on record. Yet, for over eight months, we were repeatedly ignored or deflected with irrelevant emails claiming they did not owe us anything, even though until the very end we were only ever asking for evidence that our money was used properly, not for a refund. No such evidence has ever been shown, and the request to see it was never addressed or even acknowledged, despite mentioning it in every single contact we made (again, for over eight months).We were deducted for the following items, each with an explanation for concern:- Cleaning, $200: We spent four days thoroughly cleaning the house during our last week to the point where it would be classified as spotless, and it was significantly cleaner than it was when we moved in as there did not appear to be a proper cleaning after the previous tenants' departure (bags of fast-food trash in closets, loose trash in the garage and shed, as well as a thick layer of dust coating all surfaces). Yet, they were probably charged as well even though we were the ones to clean after them instead.- Landscaping, $300: The day before our departure, we mowed the grass, trimmed the ******, and removed the stray vegetation around the trees and along the ********** that was left were two large branches that fell from a recent storm that were agreed to be large enough to not be our responsibility for removal.- Lightbulbs, $45: All lights were functioning before our departure, which is all that was expected according to the lease. If all lightbulbs are simply replaced between tenants, then that expense was not our responsibility unless specified in the lease (it was not).

Thank you for bringing your concerns to our attention, ********. We apologize for any inconvenience you experienced throughout this process. We understand your frustration with the charges deducted from your security deposit. We have communicated with you regarding this matter outside of this forum and will continue to address any unresolved concerns. We appreciate your feedback and will use it to improve our services in the future.