Business ProfileforAugustine Services, Inc

On May 25 my home was getting serviced for termites by Augustine Services. Three gentleman arrived at my home, one of which stated he was a manager. The manager immediately complained of the bid I had been given to do the job by another Augustine employee, and proceeded to encourage me to go with a different treatment. I reminded him the other treatment would not work for me because it was harmful to my dogs.I have extensive exposed aggregate sidewalks and a patio and voiced my concern of the process cracking or damaging my pavement in any way. One of the men stated,” oh no, we do this every day, it’ll be fine.” The next thing I know they inform me they drilled into a pipe. Well, it turns out the pipe was my drive and sidewalk melting system. And its spewing antifreeze all over my back patio where my dogs roam.It was the first drill they made so I immediately stopped the process and asked to speak with the owner ***** *********, who apparently is out of town and can’t be reached. Another manager comes by to check out the situation and they **************** Plumbing who gave a bid to fix it, the manager was not willing to pay. So he assured me he has a handy man that is licensed and insured that can fix it. The handy man comes by a few days later and is apprehensive about the repair because it is expensive exposed aggregate and my entire stoop has to be removed then the heating system pipe replaced and then the rather large exposed aggregate stoop replaced. Several days go by then the owner stops in with a few guys that work for him to size everything up.***** says he will get in touch with me in a few days. In a few days is when I get a call from his insurance company, ******************** stating they will not cover the damages and that they are not liable. I want all of my damages repaired and paid for by Augustine who negligently destroyed my property and is refusing any responsibility for it, as it is illegal and fraudulent.