BBB Accredited Business Profile

Kansas City Star

Kansas City Star

(877) 962-7827

Kansas City Star

101 years in business
1729 Grand Blvd
Kansas City, MO 64108-1413
Additional Email Addresses
  • subscriptions@kcstar.com
  • CSRequest@kcstar.com
BBB File Opened: 01/01/1916
Business Started: 01/01/1916
Business Started Locally: 01/01/1916
Type of Entity
Corporation
Business Management
  • Mr. Bill Harrison, Dispute Resolution Manager
  • Mr. Phil Schroder, Regional VP of Audience Development
Business Category
  • Newspaper Distributors
Alternate Business Names
  • The Star
  • KC Star
  • Cypress Media, LLC
BBB accredited business

B

Pattern of Complaint

According to BBB files, the Kansas City Star developed a pattern of complaint concerning newspaper delivery in early 2015. The BBB received complaints that Star subscribers were not receiving physical copies of the newspaper. The Star is currently working to reduce the number of dissatisfied customers. In January 2016, the Kansas City Star submitted a plan to the BBB outlining the steps they have taken and the steps they will soon take that will ... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Kansas City Star include:

  • 354 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Kansas City Star

Kansas City Star

BBB ACCREDITED SINCE 11/01/1957

Customer Review Rating:

100%

Composite Score: