Business ProfileforWeber Carpet
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 11400 Rogers Rd, Lenexa, KS 66215
- BBB File Opened:
- 9/8/1988
- Years in Business:
- 36
- Business Started:
- 1/2/1988
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Joe's Carpet Outlet
- Business Management
- Mark Weber
- Contact Information
Principal
- Mark Weber
Customer Contact
- Mark Weber
- Additional Contact Information
Phone Numbers
- (816) 777-0177Other Phone
Website Addresses
- (816) 777-0177
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jamie L
01/22/2024
Weber Carpet Response
01/24/2024
On that Monday, we had an ice storm overnight making the roads treacherous. We called all of our customers who had scheduled jobs for that day and asked that we could reschedule. One of our personnel in scheduling was not able to make it in, causing a delay in how fast we were able to make contact. Ms. Lombardo was called after 10:00 AM. All customers called that day, with the exception of one, listened and understood the hazards of sending installers out to do work that could risk bodily harm or damage to their vehicles, upon which their livelihood depends.
Bob Bales, was the manager in question, and was in the ER on that same day with an ailment. He called Ms. Lombardo at approximately 9:15 Tuesday morning. It was decided that it was better for us to refund Ms. Lombardo on her financed payment, and we did that on Tuesday.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.