Business ProfileforEddy’s Mazda of Lee’s Summit

My wife had the unfortunate experience of purchasing a “certified” 2016 Mazda CX-9 from eddys Mazda on 6/30/21. No more than a week after the vehicle was purchased it was being serviced for a bad wheel bearing. Maybe 2 weeks thereafter my wife and I began to notice antifreeze leaking from the vehicles engine area. We dropped the vehicle back off to be serviced, this time the diagnosis was a bad motor which would need to be replaced. The repair of the vehicle took around 2 months. At which point we were actually charged for repairs, although the vehicle was sold with a warranty that does cover the required repairs. On 10/28/21 my wife’s vehicle was returned to her after having the motor replaced. On 11-14-21 I had to have the vehicle towed back to the service dept after the vehicle experienced a major wheel malfunction while my wife and children were inside the vehicle on the highway going 60+mph. I have subsequently requested information from eddys Mazda in regards to who certified my wife’s vehicle pre sale and what all that process entails. I have yet to get any answers in regards to that question to date. Currently the vehicle is at their service department, my wife has been without her vehicle for beyond a unreasonable amount of time at this point and everyone I have spoken to at this business is only looking to avoid owning the fact of the matter at hand which is my wife was sold a lemon and they are doing all they can to alleviate themeselves of any liability. I have even reached out to Mazdas customer care team for assistance and have yet to get any response from my inquiries dating back to 11/3/21.