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Find a Location

Wheatland Van Lines has 1 locations, listed below.

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    Business ProfileforWheatland Van Lines

    Moving Companies

    At-a-glance

    Customer Reviews

    4.52/5stars

    Average of 44 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers moving and storage.

    Business Details

    Location of This Business
    1301 Oak St, Kansas City, MO 64106-2913
    BBB File Opened:
    8/17/2010
    Years in Business:
    15
    Business Started:
    3/6/2009
    Business Started Locally:
    3/6/2009
    Business Incorporated:
    3/6/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Joab Allen, Owner
    • Stephen Richards, Manager
    Contact Information

    Principal

    • Mr. Joab Allen, Owner

    Customer Contact

    • Mr. Joab Allen, Owner
    Additional Contact Information

    Fax Numbers

    • (913) 826-6867
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Order Issues
    Status:
    Resolved
    On 2/28/2024 I signed a binding estimate with the company. I worked with **** ****** Senior Relocation Manager at Wheatland Van Lines and we agreed on a price of $2,138.06 job number "************", That had changed from the original quote of $3,461.24 from job number "WVL-3L10D9ZB". That quote had a four piece sectional couch, eight person dinning table with eight chairs, full-size washer and dryer. When the driver showed up to the storage unit in Davenport, IA the driver had changed the price to $4,196.81 saying that there is additional items that were not on the list. I spoke with a rep from the company at phone number ************ who sent me photo via text to my number. I asked them how could the price could have doubled after I have taken off so many large items already and forgot to put a TV and a queen size mattress on the list. They started talking about charging per cubic feet. They would never give me an explanation. They told me that they would have a final price for me before they took my stuff. They never called me and left with my stuff. I had sent a key to the storage unit to my old neighbor to let them in. She says they had her sign a paper stating that they had picked up the property and the form had nothing written on it. Later I called the rep back and then they sent me a copy of the invoice via text over my phone. Stating that they were charging me $3,476.25 for the move. I had paid the $213.79 for deposit and $900 for pick up. which left a balance of $2,362.46. When the driver arrived at the drop of location in Crestview, FL on 3-27-24 at 1630. The driver would not pull into the apartment complex to unload. He proceeded to block traffic on the road outside the complex. The property manager came out to speak to the driver and the driver proceeded to ignore her and kept walking. He took out his measuring wheel and proceeded to walk the distance from the truck to the front door. this was after I paid them with **** money orders that they called me three times about making sure i had either cash or the **** money orders before arriving to the drop off location. I had spoke with another rep on 3-26-24 and they took off $180.46 from the balance leaving $2,182.00 to pay. The driver then tells me that I owe him another $375 for the distance from the truck to the apartment. I told them that I just gave him all the money and he said that he will take it off his truck and carry it 75 feet from his truck and leave it there. The property said you cant leave the stuff sitting on the side of the road. Then the maintenance manager said pull your truck around back and back in. The driver finally agreed to do that. They unloaded my things and left and didn't even bother to assemble that bed like it says that they will do in their contract. So in all I paid $3,295.79 when I was only suppose to pay $2,138.06 which is a difference of$1,157.73 more then the "binding estimate". This a a bate and switch company. You cant get a hold of anyone after you pay the deposit. They call you when they pickup and drop off. I sent emails left messages on voicemail and no response. I have damaged property that I know is going to be a headache getting resolved.
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    Customer Reviews

    44 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ethan N

    5 stars

    04/10/2024

    We use Mid American movers to move our family stuff from storage in Iowa to Indianapolis and they did a phenomenal job with wrapping all valuable items and delivered them very properly, so there were no damage.

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

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