2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Claire R
5 stars10/05/2022
Third time using Moving Pros, first time leaving a review. These guys are incredible every time. Communication is great from the beginning and all three crews I've had have been professional, hard working and friendly. They bring a huge truck, moving pads and dollies and take the utmost care - my moving anxiety goes out the window the second they pull up. This time around ***** and ***** helped with my move and it could not have gone any smoother. They worked together like a perfectly seamless team and shocked me with their speed. I really appreciated *****'s attention to detail - he looked out for the safety of every item they packed up and unloaded, so respectful and personable. ***** is an absolute rock star at packing items into a storage unit - the man has a true gift! I definitely reserved a slightly too-small unit and ***** made it work anyway - shocked and amazed! Do not hesitate to book these guys - they're absolutely incredible, especially for the price.Review from Linden J
1 star09/01/2022
Our experience was awful. The work was assessed over the phone, and for a home of **** sq. ft., three bed, three bath, a finished, furnished basement and two garages. They sent two people to pack. The workers who arrived and started the work were fine, and did what they could, but they should have quickly realized that they needed more help. When they left we were told they would be able to finish the job the next day. The packing was not done in the time allotted, which caused delay for moving the next day. Three movers arrived the following day, but no extra help for packing. Upon contacting their manager they were told, "It was not their problem." The moving crew, again, did what they could. We attempted to call the offices to arrange for more workers, but we never received any return calls. At the end of the day, we were left with many items still to be packed and moved. None of our calls were ever returned. We spent the rest of our evening packing and organizing the items that were left. The following day, we called in an urgent request for help from friends. It took 12 of us the better part of that day to complete the work, as well as an additional contract with a "junk hauler" to complete the job. What a nightmare.The bulk of our complaint is with the ownership and management of this business. They did not assess the job correctly, they did not assign enough manpower, they would not return calls, they were completely unconcerned with the bind they put us in. Not only would we not recommend this company, we would advise anyone who will listen to stay away!
Moving Pros, LLC Response
11/02/2023
I'm just seeing this as of Nov 2023 so I don't recall the details but I would never in my life tell a customer something was not my problem. I take care of all my customers so I don't see how or why this one would have been any different. This was the first BBB complaint I've had since opening in 2015 so clearly this situation isn't the norm. I have a feeling this exchange was between this customer and my manager who has since been fired.
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