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          Pro Athlete, Inc. has 1 locations, listed below.

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            Business ProfileforPro Athlete, Inc.

            Sporting Goods Retail
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/25/2010

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Pro Athlete, Inc. is an ecommerce company specializing in the sale of baseball and softball bats and gloves, pickleball paddles, and lifestyle apparel through websites including JustBats, JustGloves, JustPaddles, and Routine.

            Alert: On May 23, 2016 Pro Athlete, Inc. informed the BBB that a website, www.johnscreekwebsite.com, has taken images from their website without approval including their BBB Accredited Business logo. Pro Athlete is not affiliated with Johns Creek Baseball. Johns Creek Baseball is not a BBB accredited business.

            Business Details

            BBB File Opened:
            8/7/2001
            Years in Business:
            36
            Business Started:
            12/1/1987
            Business Started Locally:
            12/1/1987
            Business Incorporated:
            12/29/2000
            Accredited Since:
            3/25/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • JustBats
            • JustGloves
            • JustPaddles
            • Routine
            Business Management
            • Mr. Scott Hedrick, CEO/President
            • Mr. Andrew Dowis, Customer Contact
            • Mr. Austin Hall, Director of Human Resources
            Contact Information

            Principal

            • Mr. Scott Hedrick, CEO/President

            Customer Contact

            • Mr. Andrew Dowis, Customer Contact
            • Mr. Austin Hall, Director of Human Resources
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Purchased a wood bat from ******** and after using less than a month it broke. Thinking it was just an unlucky chance it broke I purchased the same bat a second time. Within a month of using this one also broke, I wrote to the company they sent me a replacement within five at bat with the new bat it broke again I asked for a refund they refuse to give me one without purchasing a warranty.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Geron R.

            07/25/2022

            Bought a True bat that was 2 piece. Composite handle with alloy barrel on 4 June 2022. Last week my 9 yr old was at batting practice and the bat snapped in half between the handle and barrel. No support from justbats. Avoid True bats this product is not good. Im also disappointed with Justbats as there customer service sent me a link to file a claim with True but it was a scam site trying to get my credit card info. Im definitely not happy with the support from Justbats. They got my money and thats all they care about!

            Pro Athlete, Inc. Response

            07/28/2022

            Hi Geron, Thank you very much for shopping with us and we are very sorry to hear that your son's bat broke. As this does, unfortunately, happen with bats, the bat is covered under a full twelve-month manufacturer's warranty through True Temper Sports. We were able to review your phone call with our Experience Rep. and it does sound like we were able to get you set up with the warranty replacement process through True Temper Sports. As a JustBats customer, we will also pay for your shipping back to the manufacturer so that you are not out additional funds. It sounds like this was set up but if you need assistance, please contact us again at ************** or email us at ********************************** warranty claim page at True Temper Sports can be found at https://www.truetempersports.com/en-us/warranty-policy. You may also redo the return process through our website at https://www.justbats.com/returns/. In talking to our Customer Experience team, you should have also received another generous option after seeing this review and another review that was left on ******* We are very sorry for the potential miscommunication but are happy to walk with you through every step of the warranty return process to ensure your son's bat is replaced in a timely fashion through the manufacturer's warranty. Please reach out with any additional questions or concerns. Thank you again for being a valued customer!

            Local BBB

            BBB of Midwest Plains

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