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Find a Location

Climate Control Heating & Cooling Inc. has 1 locations, listed below.

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    Business ProfileforClimate Control Heating & Cooling Inc.

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/22/2009

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Climate Control Heating & Cooling provides HVAC services including installation and repair, indoor air quality and home weatherization. Other services include boiler, water heater and radiant floor replacement/repair. 

    Business Details

    Location of This Business
    937 S Brown St, Liberty, MO 64068-2253
    BBB File Opened:
    6/15/1992
    Years in Business:
    37
    Business Started:
    2/1/1987
    Business Started Locally:
    2/1/1987
    Business Incorporated:
    1/3/1987
    Accredited Since:
    5/22/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Ideal Air Heating & Cooling, LLC
    Business Management
    • Mr. David Dennis, President
    Contact Information

    Principal

    • Mr. David Dennis, President

    Customer Contact

    • Mr. David Dennis, President
    Additional Contact Information

    Fax Numbers

    • (816) 781-1005
      Primary Fax

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We purchased an AC unit through climate control for a house about five years ago. Every summer since the air conditioning unit fails to keep the house cold. Every year someone comes out to work on the unit. This year our warranty expired, but we had someone work on the unit. He was asking me questions insinuating AC unit had not been cleaned in years. He also told me the unit is too small for the house. When I told him someone from climate control was out just last year he quickly Took back his statement. When he try to sell me on a bunch of extra services, I was upset because of the extra charges and the issues we have seen since we purchased this. This house is also a rental property. Every time my Tenant went downstairs to see what the technician was doing he was on his phone. Then the technician continues the conversation with my tenant and calls me a bitch. I have since tried to reach out to the owner, but he refused to return my phone calls. The service provided with this company is very low. We are not happy with the new ac unit and also the way the employee speaks about paying customers.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda K

    1 star

    06/26/2023

    Climate Control has been servicing ** for over 20 years 2 furnaces, and 1 AC. They also did our maintenance of these products. With our last one still under warranty as of Aug. 23 it would begin the 9th year, the tech that came to service the ac which was under a maintenance contract that they sold us, and bang he said we had a cracked heating element, and the ac was on its last leg both still under warranty. They recommended, sold, installed, and serviced these units. Also the tech disabled my furnace. This was discovered by us trying to check if the heating element was indeed cracked, by using a carbon monoxide detector, so the man here giving us a bid fixed that so we ran the furnace and no alarms. They didn't clean the fan that they showed us was dirty. Did nothing but try and get us to purchase at double the price a new furnace and ac. I discovered that we have been overpaying for years. We are truly disappointed by Climate Control every time we see a prime time advertisement on tv, we realize this is what we are really paying for. Shop around you can get quality elsewhere for a lot less. They would have changed the heating element that was under warranty for more than half of what we paid to replace both with a different company. Will never recommend them to anyone. There ******** page doesn't allow commenting or I would share there as well.

    Climate Control Heating & Cooling Inc. Response

    06/27/2023

    On 5/3/2023 our technician found a crack in the heat exchanger. Per our insurance carriers direction, he shut the furnace off due to the possibility of carbon monoxide poisoning. Climate Control does not build the product, we are simply a service provider. Once we find a crack in a heat exchanger we follow the safety first policy. Yes it is entirely possible that you can run the furnace and never have the issue of ** in the house. We are not willing to take that risk, of someone not waking up after a long cold night of furnace run time. We totally understand your frustration. Looking at the option sheet it appears he did offer you the choice of replacing the heat exchanger along with the option of replacing the entire furnace. 

    We are glad to hear that you have installed a ** detector, and wish you a safe and healthy home. Please pay close attention to the details as some ** detectors do not pick up low lever ** readings. We say this not to scare but to simply advise you, so you know what the potential risk may involve. Long term exposure to low levels of ** can be very detrimental to your health. 

    We will issue a full refund for the maintenance agreement for this year. 

    Please be safe. 

    Local BBB

    BBB of Midwest Plains

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