This Business Is Not BBB Accredited

Home Garden and Patio

Home Garden and Patio

(913) 745-4584

Home Garden and Patio

13 years in business
8416 Bridle Dale St.
Shawnee, KS 66220-3231
Fax Numbers
  • (913) 745-4584
BBB File Opened: 12/15/2005
Business Started: 05/01/2003
Business Started Locally: 05/01/2003
Type of Entity
Corporation
Business Management
  • Mr. Ben Henley, Owner
Contact Information
  • Principal: Mr. Ben Henley, Owner
Business Category
  • Furniture - Outdoor
  • Lawn & Garden Equipment & Supplies
  • Wicker Products

Alternate Business Names
  • HGAP, Inc.
Methods of Payment
  • Visa

    Mastercard

    American Express

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    Check

Refund & Exchange Policy: 
Returns & Exchanges
Customer satisfaction is our Goal. We want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. 

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped via Freight Carrier (Trucking Lines), please inspect the product for visible damage before the carrier leaves. Please make any notations on the Delivery Receipt. Please be sure to read our Shipping and Delivery Policies.

Most of our products have a 30 day no questions asked- return policy. Shipping Charges will not be refunded, except in cases that arise from our mistakes. At times, we may run promotions on certain products that offer "Free Freight Promotions". These costs are considered "Free" providing the customer retains the item(s). If the item(s) is returned for credit, the actual shipping/handling cost will be deducted from the credit to cover cost of freight and handling on these promotional items. All refunds must be in original sellable condition to be considered and will be inspected prior to issuing a credit. If the item(s) has been altered, damaged or not returned with all components, pieces and packaging a refund may not be given. At the very least, a restock fee will be assessed on these items. This policy is in effect so our promotions will not be abused or taken advantage of. 

Certain orders cannot be returned due to their uniqueness, customization and/or personalization, specific to your request. These include address plaques, custom finished products and any like item that is built to the specific needs for the consumer. This also includes certain products that have been deemed special order items by their specialized requirements and/or descriptions online. These items will not be able to be resold or carry a greater cost in freight than the product value and therefore cannot be considered for refund. 

Before returning an item, please e-mail us with your Invoice Number so that we can send you a RA# (Return Merchandise Authorization). An RA# MUST be obtained for product returns so proper identification can be placed with the item. If you fail to obtain an RA# from us and the item is lost, we cannot be held responsible for this item. Please use a delivery service such as UPS which has tracking capabilities and always insure the item when possible. We are not liable for damaged returns. 

If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used at our online store at HGAP.com. 

Please contact customer service at 1-913-745-4584 or Fax 1-913-422-8992 or e-mail us for further instructions on your return. In the unlikely event that your order was incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 4:00 PM CDT.

All returns should be sent to:
Home Garden and Patio 
Attn: RA# 
8416 Bridle Dale Street
Lenexa, KS 66220

B-

Pattern of Complaint

BBB records indicate that this business has a pattern of complaints concerning non-delivery of products. The business did not indicate how it would rectify its patte Read More

Overview

Home Garden and Patio is an online store offering home and patio furniture & accessories and garden decor.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Home Garden and Patio include:

  • Failure to respond to 1 complaint(s) filed against business

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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Home Garden and Patio

THIS BUSINESS IS NOT BBB ACCREDITED

Home Garden and Patio

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