This Business Is Not BBB Accredited

Lumber Liquidators

Lumber Liquidators

(913) 254-9800

Lumber Liquidators

27 years in business
9800 Quivira Rd
Lenexa, KS 66215-1664
Fax Numbers
  • (913) 254-9898
  • (816) 272-2535
Additional Phone Numbers
  • (800) 356-6746
  • (816) 272-2528
Additional Email Addresses
BBB File Opened: 09/27/2004
Business Started: 05/02/1991
Business Started Locally: 05/02/1991
Business Incorporated: 05/02/1991
Type of Entity
Business Management
  • Joshua Walker, Manager
  • Lisa Jones, Customer Service Supervisor
  • Thomas D. Sullivan, Owner
Business Category
  • Floor Installation
  • Hardwood Floor Contractors

Additional Information
  • According to information provided by the company, the name "Lumber Liquidators" is registered and trademarked. The company began business as a merchandise liquidator, but is currently a retailer of hardwood flooring.

Government Action

U.S. v Lumber Liquidators

On October 7, 2015, Lumber Liquidators, headquartered in Toano, Virginia, pleaded guilty in the United States District Court for the Eastern District of Virginia, Norfolk Division to 1 felony and 4 misdemeanors for violating the Lacey Act brought against them by the United States of America Department of Justice.

Under the Lacey Act "importers of timber products are required to complete a Plant and Plant Product Declarati... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

This company participates in the Membership Identification Program and BBBOnLine. This means the company has agreed to use special procedures including arbitration, if necessary to resolve complaints.

Lumber Liquidators