BBB Accredited Business Profile

Swappa, LLC

Swappa, LLC

(860) 479-2772

Swappa, LLC

5 years in business
6324 N Chatham Ave Ste 309
Kansas City, MO 64151-2473
Additional Email Addresses
BBB File Opened: 04/08/2013
Business Started: 01/23/2013
Business Incorporated: 01/23/2013 in MO
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Benjamin Edwards, CEO
  • Mr. Ward Johnsmeyer, Director of Business Development
Business Category
  • Ecommerce
BBB accredited business



Statement from Swappa regarding their nature of business: 

Swappa ( is a marketplace that allows users to act as sellers and post listings to sell mobile devices (e.g. iPhones, iPads). Other users can act as buyers and purchase a listing, paying the seller directly. Swappa does not sell phones and is not a middle-man to the transaction. Swappa is just a facilitator for sales, and receives a small amount for each successful transaction for their services of hosting the site, advertising the listings, etc. While Swappa does review listings and undertake extensive anti-fraud measures as part of their service, the seller is paid directly from the buyer and is responsible for ensuring the accuracy and fulfillment of their listing and sale. All users the site are informed this before buying or selling, per clear documentation and their terms of use.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Swappa, LLC include:

  • 37 complaint(s) filed against business

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Swappa, LLC

Swappa, LLC


Customer Review Rating:


Composite Score: