Business ProfileforThoroughbred Ford Inc.

Took my car in for some recalls which was a nightmare in itself. Supposedly my car wouldn’t start to move from the terminal and the positive cable to the battery was so corroded *** ***** recommended I change it. I paid $205 to get that changed. Fast forward to 2 weeks later, my car won’t start, bad battery and it’s not even a year old. The so called new cable is covered in electrical tape and the post connector was spray painted black and the mechanic I took it to said it had not been replaced. Called *** ***** right away who was going to make it right because he saw an issue that the tech didn’t even replace the cable just the post connect and was going to credit me $105, I said well I didn’t even get a new post connect it’s black. *** ***** stated a new connector would be shiny. He said forward me the pictures and I will get back to you Monday. Monday comes no call, my husband and myself both left voicemails. Then the so called service manger ***** ***** called my husband and was saying he had 30 years experience and backs up his employees and they did their job right, saying it was the cable that was replaced and the black is a corrosion inhibitor. I did not get what I paid for and ***** ***** felt crediting me $77.50 was fair. Seriously, I am beyond mad that I paid for a service that I did not get and ***** ****** attitude was not necessary.