2 Customer Reviews
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Review from James G
1 star12/01/2023
i bought a new 2023 tundra from 103rd st. store went in for oil change one of the service so call advisor talked down to me so i walked out. 2nd bad experience with the service dept. the salesman waited until i signed all the papers to then tell me i get only one key fob and wont get the other one for months to come. had he told me up front i would have never bought the truck and i believe he new that. so i now take my truck to adam's toyota there much more respectful and don't talk down to you. it's been over 3 month's and i haven't been contacted on getting the second key fob. i now have a ford on order Good by toyota AND MOLLIE EMPLOYEE'S
Molle Toyota Inc Response
12/06/2023
Customer was informed of the key fob situation when the vehicle was purchased (as there is a publication released on the second key delivery program from Toyota 23t101, on June 15, 2023). Service Department has seen customer only 1 time (8/29/23) for lights regarding pre collision issue on dash, we determined that the stickers on the front windshield was the cause for the lights. No other service records on file with customer.
More on the Second Key Delivery Program: This is a Toyota publication, NOT Molle Toyota. The reasoning for the program is, a global semiconductor shortage impacting certain microchips - certain vehicles were delivered with one (1) Smart Key and a second mechanical key. The program is launched in phases due to parts availability. Only vehicles in the currently launched phase(s) will be searchable. There have been approximately 394,000 vehicles covered by this second key delivery program. Owner letter mailing dates were published as follows: Phase 1 - July 2023, Phase 2 - September 2023, Phase 3 - October 2023, and Phase 4 December 2023. These were all Customer Mailing, only. In this customers particular case, his vehicle fell in the Production Period that was going to be classified under Phase 4 mailing period, which would take place in December 2023, per Toyota Motor North America, referencing Second Key Delivery Program 23TJ01. Again, this issuance has been based upon production date of the vehicles & model / years.
Review from Mike B
1 star06/30/2023
My wife and I bought a 2019 ***** Civic for her to drive. The buying process was easy andstraight forward. *************************** was helpful and easy to get along with. While driving the car home the **** light came on. I checked tire pressure when we got home and re-calibrated the **** system. While checking the tire pressure I noticed there was one mismatched tire. I emailed ******* and he responded with a few more things to try that did not resolve the issue. I emailed again with pictures of the tires telling him I think the mismatched tire was causing the light to come in. I waited four days with no response. My wife stopped by the dealership to pick up registration papers and spoke with the used car sales manager, *************************, who told her the mismatched tire wouldn't cause the light to come on and she would have to take it to a ***** dealership (why would you want your customer to take their business to a competitor without first having your techs look at the car?). I called ******* the next day 6/8 and left him a message. 6/9 still no response from ******* so I called again, this time asking the front desk if he was working that day. She said he was there and transferred me to his phone where I left another message. 6/10 STILL no response so I called and asked for ******* again, this time after one ring the phone was picked up and hung up. So that day I went to the dealership and asked to speak with ***********************, Molle's GM. He blew me off and referred me back to *************************. I explained to ****** the mismatched tire was causing the issue, just like my wife did several days earlier. He was very nice and receptive and made an appointment for the tire to be replaced with a matching tire (why couldn't he have done the same for my wife?). This fixed the issue. After all this hassle I will never buy another car from Molle again.
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