Customer ReviewsforBud Brown Volkswagen, LLC

Extremely Disappointing Experience with Bud Brown Volkswagen Deceptive Practices and Personal Confrontations??Acquiring a new vehicle should have been an exhilarating and fulfilling experience, but our dealings with Bud Brown were, to put it bluntly, thoroughly disheartening. Transparency? A glaring absence. The vital information we sought? Concealed behind shockingly obscure figures. We were taken aback to discover that Volkswagen had silently removed some popular features, including blind-spot monitoring and even keyless trunk entry, from select models to keep vehicle production running amidst the ongoing microchip shortage. We were left in the dark about this significant change, adding to our frustration. The promotion that initially drew us in, whether through local advertisements or online, felt like a cruel illusion, as the staff at Bud Brown appeared utterly clueless about its existence. To make matters worse, when I returned to the dealership after the purchase to seek further clarification on specific details that their associates had not addressed, I found myself embroiled in a heated argument with one of the dealership's heads. In an astonishing turn of events, he launched a personal attack on me, raising his voice and questioning my integrity, even demanding to know why we had gone through with the purchase if we were dissatisfied. We were loyal Nissan owners, but a negative experience with a partner prompted us to consider Volkswagen. Unfortunately, our decision to give Bud Brown a chance was regrettable. The dealership's service didn't meet our expectations, making us question the awards they've received. I take full accountability for my choices in the purchase, driven by my desire for the specific vehicle. However, I regret to say that I have no intention of conducting any further business with Bud Brown.