Business ProfileforAbsolute Suppliers

I do not recommend dealing with this company. My experience was very discouraging after a sale representative (Cameron) who apparently is the owner hang up the phone on me (not clear reason). A day before today 06/10/2021 looking for a generator head I called the company. At that time the rep (Other than Cameron) was very nice and good manners, but could not answer my question, at that time he Tooke my personal info to get me later with the answer. Well a day after I called again with the same concern, this time It was Mr. Cameron himself answered the phone. I wanted to Know if Generator head "Mecc Alte 2-Bearing Belt Drive Generator - ECP28-S/4, 15 kW, 120/240 Volt, Single-Phase, 4 Wire Dedicated Winding, 1800 RPM" Could be use to build an stand by generator for an small house. Basically I could not find if this alternator is able to deal with the surge of power needed by 4 tons AC to start running (the initial Surge). For reason I do not know Mr. Cameron became upset and mentioned issues with communications, he was kind of defensive after talking to me for 3 to 5 minutes. I provided my info and try to apology for any misunderstanding. I did not mean to be rude or bossy at all.. Then realize while providing my apology that he just hang on the phone. I swear I do not Know What made Mr. Cameron to act so unprofessional, rude and Uncomfortable, but at this point I do not care. I just want people to know what to expect about professionalism and manners of this small company. (coming form the owner)

Mr. ***************,

Client requests for applications reviews are meet with courtesy, followed by intentionality and firmness from all members of our company. We do not affirm all client machine applications, especially in cases like yours that have safety concerns, unrealistic machine demands, and certainly financial liabilities. I can assure you the firmness that is demanded of our company representatives in this setting is sincere however it certainly can be a source of client confusion, misunderstanding, and frustration when a client's ideas meet resistance. I appreciate your attempts to apologize as it was difficult to communicate. Please accept my apology as the firmness demanded in the situation was not meant to disrespect you, but to provide clarity amidst our dialogue where I was repeatedly interrupted.

Regarding Mecc-Alte, generator sizing should be based upon the surge watts you anticipate and then add about 15-25%. The "Surge" rating your eyes are used to seeing may come from review OEM built complete units (engine + generator) where oversizing of generator ends has already occurred in the engineering process prior to coupling the generator to the engine. There is much to learn in DYI generator building as it is quite an intense process usually accomplished by seasoned professionals at large well-resourced engineering companies who have years of experience balancing safety, functionality, and financial inputs. Good luck. Be safe.

Absolute Generators
Cameron Green