Business ProfileforMad Hatter Brake & Muffler
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 5205 University Avenue, Cedar Falls, IA 50613-6248
- BBB File Opened:
- 5/27/2004
- Years in Business:
- 40
- Business Started:
- 1/1/1984
- Alternate Business Name
- Lappe Enterprises, LLC
- Business Management
- John Lappe, Manager
- Contact Information
Principal
- John Lappe, Manager
Customer Contact
- John Lappe, Manager
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/25/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael B
10/22/2021
Mad Hatter Brake & Muffler Response
10/25/2021
IF YOUR BANK IS WILLING TO PAY $5500 FOR YOUR CAR IN ITS CURRENT CONDITION I WOULD DO THAT UNFORTUNATLEY WE SPECIALIZE IN PRIUS AND CANNOT PAY WHAT YOU WOULD LIKE
Customer Response
10/29/2021
My Mitsubishi was valued at $5,500 for trade in and $8,400 for retail value. Just because you specialize in Priuses doesn't mean you can offer less than half the value of a trade in that is not a Prius. You take trades, so you need to give a fair value for them.
You really missed out on a deal because I found a 2008 Prius Touring, low miles, leather, fully loaded, and totally rust free from another 2nd generation Prius dealer. It was valued at $6,900, they had it listed at $6,200. They traded my Mitsubishi evenly and now have a vehicle they can turn around and sell for $8,400. I was happy and they were happy. Even if they had only given me $5,000 for my trade in, I'd have forked over another $1,200 because I wanted a 2nd generation Prius. I will be going to them for my maintenance and repair needs as well. You lost a potential long term customer.
Mad Hatter Brake & Muffler Response
11/01/2021
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.