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          Mad Hatter Brake & Muffler has 1 locations, listed below.

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            Business ProfileforMad Hatter Brake & Muffler

            Muffler

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The company offers auto repair and maintenance services.

            Business Details

            BBB File Opened:
            5/27/2004
            Years in Business:
            40
            Business Started:
            1/1/1984
            Alternate Business Name
            • Lappe Enterprises, LLC
            Business Management
            • John Lappe, Manager
            Contact Information

            Principal

            • John Lappe, Manager

            Customer Contact

            • John Lappe, Manager

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/25/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On March 31, 2023, ***************************** took her 2009 Prius into Mad Hatter to have a test ran to see why the car stopped running. Mad Hatter told ****** it was an issue with the Battery, he said it would either be $1,200 or $2,000. This information was given to ***************** (her uncle), *** called Mad Hatter and discussed the two options, *** agreed with Mad Hatter that it was a better option to replace the battery even though it was more. *** paid the service.On October 23, 2023, the Prius was experiencing more issues with the battery. Mad Hatter did not have time to run a test so she took it to the ****** dealership where they told her it was an issue with the battery again. When ****** told the ****** dealership the battery was replaced in March, they questioned her since it did not appear to have been and if it would have been replaced it would have be covered under warranty. ****** asked the dealership if she was able to continue to drive the car, they said yes, it would just run the battery down faster and would not be as efficient . ****** then took the Prius to Mad Hatter where they told her they did not replace the battery in March, but they could now for $3,500. She received a copy of the previous invoice, since one was not given in March. Invoice says $2326.18 was charged for "Diagnose/test time and Traction Battery/Reman", this includes tax and labor. The Credit Card was charged $2384.86.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael B

            1 star

            10/22/2021

            I went to Mad Hatter Auto Service on Thursday, October 21, 2021 to trade in my vehicle for a Prius. A representative of Mad Hatter lied to me about the NADA value of my car and also the code that the computer found with my check engine light. NADA, Kelly Blue Book, and my bank say my car is worth $5,500 for trade in. The representative at Mad Hatter said the retail value of my car was only $1,800. The code was a generic code for the fuel emissions system. The representative told me that code is specific for that catalytic converter being bad. Another mechanic who actually looked at and diagnosed the issue said it just needs an oxygen sensor.

            Mad Hatter Brake & Muffler Response

            10/25/2021

            WE NEVER PLUGGED IN A SCANNER AND DIAGNOSED YOUR VEHICLE . YOU TOLD US THAT IT HAD A PO420 CODE FOR THE CATALYTIC CONVERTER. WE TOLD YOU WE COULD NOT PAY ANYWHERE NEAR 5,000 FOR YOUR CAR AND THAT YOU WOULD BE BETTER TO SELL IT ON YOUR OWN

            IF YOUR BANK IS WILLING TO PAY $5500 FOR YOUR CAR IN ITS CURRENT CONDITION I WOULD DO THAT UNFORTUNATLEY WE SPECIALIZE IN PRIUS AND CANNOT PAY WHAT YOU WOULD LIKE

            Customer Response

            10/29/2021

            I said the P0420 code was for the emissions system and that my mechanic said it needed an oxygen sensor. You were adamant that it was a code specifically for the catalytic converter. The code is actually for a fault in the catalyst system in bank 1.

            My Mitsubishi was valued at $5,500 for trade in and $8,400 for retail value. Just because you specialize in Priuses doesn't mean you can offer less than half the value of a trade in that is not a Prius. You take trades, so you need to give a fair value for them.

            You really missed out on a deal because I found a 2008 Prius Touring, low miles, leather, fully loaded, and totally rust free from another 2nd generation Prius dealer. It was valued at $6,900, they had it listed at $6,200. They traded my Mitsubishi evenly and now have a vehicle they can turn around and sell for $8,400. I was happy and they were happy. Even if they had only given me $5,000 for my trade in, I'd have forked over another $1,200 because I wanted a 2nd generation Prius. I will be going to them for my maintenance and repair needs as well. You lost a potential long term customer.

            Mad Hatter Brake & Muffler Response

            11/01/2021

            GREAT THAT YOU GOT A DEAL ON A PRIUS WE SUGGESTED THAT YOU SELL THAT CAR ON YOUR OWN BECAUSE YOU WOULD NET MORE MONEY FOR IT

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