Business ProfileforSchaal Plumbing, Heating, & Cooling

We utilized Schaal for the installation of our current Furnace & AC. After two separate interactions with their customer service, I couldn't possibly make a recommendation to a friend to go through them. The first red flag was on our second annual "free" maintenance. After spending a little over $14k with them, I was told that I would have to pay for my 2nd free maintenance because they didn't have any openings prior to the expiration of the two years. They finally agreed to send someone and not charge me. Trust me, I've been charged. I paid $14k for an AC and Furnace. I've been charged. The second red flag was that as part of my installation we ordered a UV/Allergen filtration system produced by Dynamic Air Systems and the bulbs are to be ordered through the company. I advised that I only need to order the bulbs and was told that they could send a technician out to see what I needed. Huh? You installed it, look at the invoice and tell me what I need. I advised that I didn't need a service call, I need the bulbs. I pulled the tag off the bottom of the unit and ordered the bulbs online. They were $67. I was infuriated, so I called back and a manager returned my call. I explained the situation and was informed that most home owners don't know how to change a light bulb (these are the special ones that you cannot touch, but it isn't rocket science). He then explained that the bulbs are good for 3 years, which they say 2, but nonetheless.... then he said that I could order them next year and that they are $350. So you make the decision.... go with these guys, and be treated like crap. Or find someone who is nice to you, even after you give them your money.