Business ProfileforCrystal Heating & Plumbing Inc

Didn't fix anything, still charged me almost 400. They was supposed to fix pipes under trailer less than month later water is running out under the trailer again. Have to get a different plumbing company to do the work they failed to do. I could barely read their invoice, didn't include an envelope to send payment. Not a very professional business.

****, we are sorry to hear you're unsatisfied with our work, however we were originally called by the park and ****** called later that day to make sure we had been called to fix a toilet/sewer backup, not to fix pipes under the trailer. Our company responded to the call on January 23rd, ****. We did not bill you, we billed ********************************* as she is the tenant listed. Due to the parks regulations anything above ground is the tenants responsibly and ****** was aware of that. Additionally, ****** called our office today and stated the bathroom plumbing gurgles, toilet blubs when using shower, and sink blubs when using the toilet. She also mentioned there may be a leak under the toilet and the lines were jetted by a different company about 6 months ago. We do business with the park directly and their tenants very often and have never had anybody complain. As for the invoice, we're sorry you were barely able to read it, but we cannot change that as it is set up through an accounting software and there are no settings to change the view. We do not include an envelope to return payment as most of our customers pay with credit/debit cards, but we appreciate your opinion and will consider including envelopes in the future.

Our company is responding to ******'s call about the gurgling plumbing and possible leak under the toilet today. We are unsure where the complaint is coming from because when ****** called today, she never mentioned being unhappy with our previous work and she is the one responsible for the bill because she is the tenant listed.