Business ProfileforAspen Aire Heating & Cooling Inc

I purchased a new construction home in the fall of 2016. The builder uses Aspen Aire for most, if not all, of their heating and cooling installs. Aspen Aire installed two Carrier furnaces in my home. Upon completion of our home we were provided a home warranty book that states "Don't forget to call ***** at Aspen Aire to register your Carrier or Amana unit AC, Coil, and furnace in order to receive the 10 year parts warranty. You must register within 90 days of your closing date to qualify; otherwise you will only receive the 5 year warranty". I called the same week of my closing date to hae Aspen Aire register for the extended warranty. Fast forward to two weeks ago the fan on one of the furnaces went out. I told my technician that it was under warranty but he informed me that Carrier actually did not have it under warranty. After speaking with ****** and confirming that I had called in, I was provided the extended warranty document (attached) for one of the furnaces, though the furnace that they failed to register is the one with the broken fan which costs over $400 in parts. Obviously Aspen Aire received a call within the allotted time for them to register for the extended warranty because they did it one with one furnace but not the other. Though they installed both furnaces and gave me confirmation the warranty was extended it wasactually not - A consumer shouldnt be responsible for errors/omissionswithin a company. After attempts of trying to work it out directly with ***** at Aspen Aire, I no longer receive responses back as I requested they be responsible for the parts costs.--