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          Find a Location

          Concept By Iowa Hearing Aid Centers has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Concept By Iowa Hearing Aid Centers

              1295 Jordan St STE 7 North Liberty, IA 52317-8020

              BBB Accredited Business
            • Concept By Iowa Hearing Aid Centers

              4440 E University Ave Pleasant Hill, IA 50327-1701

              BBB Accredited Business
            • Concept By Iowa Hearing Aid Centers

              1551 Valley West Dr STE 251 West Des Moines, IA 50266-1125

              BBB Accredited Business
            • Concept By Iowa Hearing Aid Centers

              233 S Walnut Ave STE C Ames, IA 50010-7037

              BBB Accredited Business
            • Concept By Iowa Hearing Aid Centers

              5300 Edgewood Rd NE STE 150 Cedar Rapids, IA 52411-4747

              BBB Accredited Business

            Business ProfileforConcept By Iowa Hearing Aid Centers

            Hearing Assistive Devices
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.4/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/10/2014

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Concept By Iowa Hearing Aid Centers has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Concept By Iowa Hearing Aid Centers

                1295 Jordan St STE 7 North Liberty, IA 52317-8020

                BBB Accredited Business
              • Concept By Iowa Hearing Aid Centers

                4440 E University Ave Pleasant Hill, IA 50327-1701

                BBB Accredited Business
              • Concept By Iowa Hearing Aid Centers

                1551 Valley West Dr STE 251 West Des Moines, IA 50266-1125

                BBB Accredited Business
              • Concept By Iowa Hearing Aid Centers

                233 S Walnut Ave STE C Ames, IA 50010-7037

                BBB Accredited Business
              • Concept By Iowa Hearing Aid Centers

                5300 Edgewood Rd NE STE 150 Cedar Rapids, IA 52411-4747

                BBB Accredited Business
              BBB File Opened:
              11/24/2004
              Years in Business:
              23
              Business Started:
              12/1/2000
              Business Incorporated:
              4/23/2008
              Accredited Since:
              11/10/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Iowa Hearing Aid Centers
              • Concept by Iowa Hearing
              Business Management
              • Taylor Parker, President
              • Sheila Williams, Director of Operations
              • Theresa Blair, Director of Marketing & Communications
              Contact Information

              Principal

              • Sheila Williams, Director of Operations

              Customer Contact

              • Sheila Williams, Director of Operations
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/08/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              My wife and I gave Concept of **** Hearing our Insurance info. They said they contacted them, and we could each get $1500 towards hearing aids. In addition, we have a Health Reimbursement Account with $8557.93 in it ready to use. We must get the $3000 insurance before we can apply for the $8557.93. We went for testing and hearing aids on April 12th. Had another appointment after that to have them adjusted. 4 months later, they have not gotten this submitted to our insurance. I've been after them for a couple months. First the billing person told me and the insurance company that her system wasn't working. She said that she tried faxing it and sending express mail. Our ***************** said that wasn't the right way to do it. We have an advocacy group through our ***************** ********************* They send us emails that say they keep trying to get it taken care of, but Concept does not answer. I can call many numbers up to 20 times before getting an answer from one of their other offices. I just get promised all these return calls that never come. On Friday the billing person claimed to be on the phone with ****************** and would call me back when she got done. Never did plus we got another email later that day from our advocates that she hasn't contacted them. Nothing but lies. I'm disabled and trying to pay $350 a month to the credit company they set us up with. If I'm late, they will charge me almost 30% interest. It's about a 2 hour drive for me to get to their home office. I asked a week ago for them to just send me the info I need for our insurance company. I was promised they would send it right out. They didn't. I was promised a call from the guy who saw us. He didn't call back. I tried the office in ******* **** where we went. They don't answer our get back to me. They won't answer our questions. We need help. Thank-you
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              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Judy H

              05/02/2023

              I had a very good experience with Heather for a hearing test. She explained my results and told me what aids would be ideal for me. The staff is always friendly and helpful. I look forward to getting my aids soon and I know they will do their best to help me adjust to better hearing.

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