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Find a Location

Jon's Dry Basement Foundation Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforJon's Dry Basement Foundation Repair

    Foundation Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/3/2013

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Jon's Dry Basement Foundation Repair has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1410 E Diehl Ave, Des Moines, IA 50320-1735
      BBB File Opened:
      5/28/2013
      Years in Business:
      49
      Business Started:
      2/1/1975
      Business Started Locally:
      8/1/2011
      Business Incorporated:
      2/1/1975
      Accredited Since:
      6/3/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Dry Basement® Foundation Repair
      Business Management
      • Otto Fleck, CEO
      • Lowell Hickman, Vice President
      • Curtis Bramble, President
      • Caiti Fryer, Office Manager
      Contact Information

      Principal

      • Curtis Bramble, President

      Customer Contact

      • Caiti Fryer, Office Manager

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/13/2023

      Complaint Type:
      Order Issues
      Status:
      Resolved
      On October 11th, I accepted a bid from Dry Basement Foundation **** to address foundation issues in the dining room area of my house. *****************************, the company representative, suggested that by sinking four metal supports in the east and south parts of the dining area, they could prevent further settling and address related symptoms such as a window not opening and a sliding door becoming difficult to use. The estimated cost for this work was $8,588, and I agreed to proceed, signing a contract based on the assurance of high-quality service.Regrettably, upon completion of the work on October 30th, my house suffered extensive damages, some irreparable. The company crew seemed to have deviated from ************************ specified level of lifting, raising the foundation walls up-and-down in a trial-and-error fashion beyond necessity. This resulted in breaks and cracks in sheetrock at multiple locations, cracks and gaps in floor grout lines, buckled ceiling, buckled flooring, buckled walls, the sliding door originally tilted due to settlement, remains difficult to open freely, and most alarmingly, irreparable cracks or breaks in the concrete foundation walls at least in two places; the promised quality service was not delivered and despite being very obvious, ************************ response to my concerns was dismissive, stating that those outcomes were expected! I am deeply disappointed by the company's nonchalant attitude towards the grievances of its customers.I request a partial refund from Dry Basement Foundation ****, along with an additional amount to account for the negative impact the visible crack on the concrete foundation walls would have on the value of my property.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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