Business ProfileforChoice Energy

This company has been calling my mother, who has dementia, excessively and tricking her into switching her electric to their "lower rates" now 3 times. My daughter has called and spoke to multiple sales representatives and both customer service representatives to have them cancel contracts. The second time, she called and asked specifically to speak to a supervisor, in which she was transferred to *** in customer service. She explained the situation to her, and *** said she would cancel the contract. My daughter then asked that my mother not receive more calls from Choice Energy. *** went on the tell her, that there were laws puts in place to stop call like these and that she needed to register the phone number on the National Do Not Call Registry (which was done in March 2022, received calls in August, October and November from Choice Energy). She told *** this, and was told by ***, that she would be placing the number on the companies do not call list, and that it would take 30 days to become effective. Which was fine, until the third letter. This time my daughter called and asked to speak to the highest representative possible. She was told, by *****, that she was the highest at the office, that if she wanted to speak to her boss, it would have to be done through email. Knowing that would go nowhere, she continued to talk to *****. She once again explained the situation to *****. ***** canceled the contract, but first wanted to know why. She again explained that my mother has dementia and is not capable of making these decisions. As far as the phone number being on their do not call list, she said that once their call is answered, it removes that number from the list. She was told to remove the number once again. She then asked to hear the recording of the conversation. She was placed on hold, and when ***** came back said that she was not allowed to hear that as, it was a different phone number, voice, and that there was no ***** of ******** paperwork on file.