Business ProfileforUS Water Systems, Inc.

Original date of transaction: $12029.65 8/10/22 I am supposed to get a Refund of: $1,195.60 on 8/7/2023. They had over sold me causing issues with the product that they had supplied me with on the original payment. After a lot of forced follow-*** (emailing the entire company and every person I could find) starting on 4/25/2023 I was able to have them admit their mistake and they started to correct it. They instructed me to return the part they over sold me on. I followed up multiple times again to see what the status is of my return as the paperwork says 14 business days to refund my money. They never mentioned how they would refund the money and finally they just said that 1/2 of the amount was refunded on 8/7/2023. I followed up asking why I didn't get the full amount and they responded that it was their mistake and they are correcting it. I was finally able to get out of them that the refund was to the original payment method which given it was almost a year ago at that point my CC had since changed. I informed them they need to instead send me a check for the amount. I was escalated to accounting where they informed me that the refund went through to my CC and I had to work with my CC company. After calling them they informed me that there is no way to refund a closed account and they do not see any pending refunds on my current CC. I called back again requesting them to send me a check or refund my current CC. Now all communication has gone dark. I last heard back from them on 8/24/2023 where they said the *** was figuring it out and that I should get the refund soon. This is WAY past their 14 business days that was mentioned to refund my money. The amount of work that was required just to get them to fix their original mistake took over 3 months of me pestering them and emailing all communication lines I could possibly find. This company says they are experts and want to resolve your issues quickly but once they get your original payment amount it is nearly impossible to get a knowledgeable employee or a response.