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          Author Solutions, LLC has 1 locations, listed below.

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            Business ProfileforAuthor Solutions, LLC

            Publishers Book
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Author Solutions has advised BBB that consumers signing a contract with the company are agreeing to binding arbitration through the American Arbitration Association for any unresolved disputes.  For more information on the American Arbitration Association, please visit their website at https://adr.org.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 51 Customer Reviews

            Customer Complaints

            152 complaints closed in last 3 years

            32 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/14/2010

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Publishing Services; Author Services; Marketing and promotional services.

            Business Details

            BBB File Opened:
            10/20/2002
            Years in Business:
            21
            Business Started:
            10/20/2002
            Business Incorporated:
            1/9/2007
            Accredited Since:
            5/14/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Balboa Press
            • Westbow Press
            • Palibrio
            • Author Learning Center
            • Abbott Press
            • Inspiring Voices
            • Content Distributors LLC
            • Responder Media
            • Booktango
            • LifeRich Publishing
            • Partridge Singapore
            • Partridge Africa
            • Partridge India
            • Archway Publishing
            • WestBow Press
            • Rutledge Hill Books
            • Uriel Press
            • AuthorHouse LLC
            • iUniverse, LLC
            • Xlibris, LLC.
            • Trafford Publishing, LLC
            Business Management
            • Mr. Eugene Hopkins, Global Director
            • Mr. Bill Becher, COO
            Contact Information

            Customer Contact

            • Mr. Eugene Hopkins, Global Director
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            152 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/24/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Since the beginning of my interaction with this agency there has been a lack of customer service. I was overcharged and had problems to receive the funds back. Since paying for the print of my book ive received nothing but delays and poor customer service. I was originally told that my book would be delivered before Christmas which did not happen and then by January 5. It is now January 24 and I still have not heard from the higher-*** or receive callbacks from my numerous messages that have been left. I am just continuously delayed on when the print will be provided. I am looking to receive a refund due to the extensive delay in the print of my book, I think the refund should be at least $1000. Also, with the passing of the buck that this agency uses in order to complete their process, no one has had knowledge of what my project is each step of the way.
            Read More

            Customer Reviews

            51 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa M

            02/07/2024

            They are thieves! They keep taking money from my bank!! They dont send emails they dont send receipts they just steal my money!

            Author Solutions, LLC Response

            02/08/2024

            The reviewers complaint is in regards to the Author Learning Center (ALC). This is an online program offered when a publishing package is purchased. Once an author signs up for the **** there is a one month free trial period. Per the Terms of Use, once the trial period ends, the credit card on file will be charged for a monthly fee. There was no correspondence from the reviewer that they wanted to cancel until last month. At that time, the subscription was cancelled and the reviewer was refunded in full.

            Local BBB

            BBB Serving Central Indiana

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