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            Business ProfileHerff Jones, LLC

            Promotional Products
            BBB accredited business

            Contact Information

            4625 W 62nd Street

            Indianapolis, IN 46268

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            (800) 837-4235

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            Customer Reviews

            1.08/5

            Average of 103 Customer Reviews

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            Customer Complaints

            218 complaints closed in last 3 years

            19 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/1948

            Years in Business: 104

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The main business of the company is the manufacturing and sales of scholastic recognition and motivation awards including class rings, graduation announcements and accessories, yearbooks, caps and gowns, diplomas, diploma frames, cheerleading uniforms and accessories and team sports apparel and equipment.

            Business Details

            Location of This Business
            4625 W 62nd Street, Indianapolis, IN 46268
            BBB File Opened:
            4/23/1985
            Years in Business:
            104
            Business Started:
            1/19/1920
            Business Incorporated:
            4/23/1985
            Accredited Since:
            7/19/1948
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. John Pitts, CFO
            • Mr. Tom Tanton, President
            • Mr. Chiwaya Chibanda-Sheppard, Administrative Assistant
            Contact Information

            Customer Contact

            • Ms. Cassie Lomas, Director, Customer Service
            • Mr. Chiwaya Chibanda-Sheppard, Administrative Assistant
            Read More Business Details and See Alerts

            Customer Complaints

            218 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a cap and gown from Herff Jones on 10/26/23 for $133.99 including shipping. Right before graduation, I realized the cap arrived defective with no button on top to attach the tassel. I contacted the company and was transferred to a local representative who did not respond. On graduation day I was unable to attach the tassel to my cap. I reached out again to inquire about a refund and was told that graduation packages were sold as a package and they could not individually refund the cap portion of the order, and they could not process a refund for a used item. This seems unreasonable as I did not have time to return the cap prior to graduation and the cap was sent defective which was not my fault.
            Read More
            Read 217 More Complaints

            Customer Reviews

            103 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Miranda S

            04/12/2024

            Total scam company. I paid for a package with a zipper pull and it did not come even though the bag states zipper pull on it. when contacting them they claim there was no zipper pull ordered. i cant even search my order number in their system, nothing comes up. well I was charged an extra 50 bucks for it, but sure, I didn't buy it or anything. they stole my money and I didn't get a zipper pull. I had gra photos scheduled and I lost my deposit. this is a call straight to my banks fraud department.

            Herff Jones, LLC Response

            04/17/2024

            Our Herff Jones service team reached out to the customer via phone and email immediately upon learning about this issue but have yet to receive a response. We've escalated this matter to the appropriate department and the missing item was shipped and delivered on Monday, 4/16/2024. Please feel free to contact us for any further questions or assistance. Best regards, Herff Jones Service Team.
            Read 102 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

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            BBB Reports On

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