Business ProfileforSummers Plumbing Heating and Cooling

On December 7th 2023, Summers installed a new drain line for our sump pump. We noticed that they buried it very shallow, but were told it didnt need to be deep if it was sufficiently sloped.Several weeks later we received a significant amount of rain followed by bitterly cold temperatures. The line was improperly installed and froze. We entered our finished basement to find significant flooding.We have both a primary and a battery powered backup sump pump. On Friday evening I was in the basement the backup had not yet kicked on or an alarm would sound until turned off. On Sunday morning, both the primary and secondary pumps had failed AND WERE BURNED OUT. I called Summers to come out and resolve the issue. Summers sent one of the same people that installed the line to check on the issues, he told me the pipe was too small to run a camera down but that the drain line was fine since there was no ice at the cleanout. I installed a new sump pump and battery backup. Shortly after I started up the pump, the rubber coupler connecting the pump to the drain line broke loose, shooting water all over. The line was indeed blocked with ice, if not completely then mostly. It would have been like trying to run a garden hose through a drinking straw. We had a 2nd plumber out and, despite the assertions of Summers, he was able to run a camera down the drain line. I have a copy of the video and watched them scope it. About 2/3 of the way to the sewer the line slopes back up creating a water pocket in the line. The pocket froze and blocked the drain line in the extreme cold. Upon reviewing the video, Summers concedes that the drain line was improperly installed but takes no responsibility for the subsequent damage. Summers should make this right and that includes the cost of the water remediation, all the damages to our home and personal property due to their faulty work. We have documented and photographed the damage to the basement and the personal property.