Business ProfileforCarter's My Plumber

On November 3, 2022 we purchased a gas water heater from carter my plumber. It's was $2685. This included a warranty and service annually. The unit was making a weird noise so we called them out on May 15, ************************************************************** the flue which caused the unit not to vent properly and overheat, scorching the top of the unit. At this time they told us the unit we bought was wrong and we needed to come up.with at least **** more dollars for a power vent or even more for a tankless. The unit they replaced never had an issue until it leaked. Ever since they messed with our house we have had issues. We should not be required to pay for another new unit when we had to finance the one we already had to buy. I would like them to come remove this unit, prorate a refund for the damaged unit that keeps getting worse and I would like to find another company to put a unit in for me as they clearly do not know what they are doing and are trying to now get more money out of us and in the meantime we have a damaged water heater that they won't replace.