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Find a Location

Bekins Van Lines, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBekins Van Lines, Inc.

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.54/5stars

    Average of 35 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/16/2012

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8010 Castleton Road, Indianapolis, IN 46250-2005
    BBB File Opened:
    11/20/2012
    Years in Business:
    12
    Business Started:
    11/18/2011
    Business Incorporated:
    11/18/2011
    Accredited Since:
    11/16/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Mark Kirschner, CEO
    • Mr. Aaron Roth, Director of Customer Service
    Contact Information

    Principal

    • Mr. Mark Kirschner, CEO

    Customer Contact

    • Mr. Aaron Roth, Director of Customer Service
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/09/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    On 7/14/23, Bekins Moving and Storage picked up my belongings in ********, ** and transported the goods to my new home in *********, **. The Bekins driver did not prepare the inventory paperwork for **************/14/23 and insisted that we handle that paperwork at the time of delivery to my storage unit in MA on 8/2/23. The Bekins employee did not have the inventory paperwork ready for signature at the time of delivery in MA. He produced it after all of my items were already in storage. The Bekins driver then insisted that I sign the inventory paperwork in two places, one or Origin and one for Destination. He also insisted that I not date any of the paperwork. He did date it later, so that it looks like I signed at Origin on 7/14/23. Those dates are clearly in his writing, not mine. Items were damaged and lost in the amount of $2,030. Bekins is claiming that I needed to provide all of the missing inventory information at the time of delivery, but I did not have any inventory paperwork to do so until the driver shoved it at me at the very end of the day when it was of no value to me. I had to go back to storage to determine the extent of my loss. Bekins can't require something for insurance recovery that their own employees fail to provide in a timely manner for the customer.
    Read More

    Customer Reviews

    35 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Barbara F

    1 star

    12/25/2023

    Our move from **** to ********** with Bekins, which is now owned by *******, was a nightmare from start to finish. We suffered loss of our belongings plus damage to beloved antique furniture. They packed and shipped items labeled Do not pack and had failed to renew their high rise delivery insurance and pre-hire a smaller truck for delivery into our building, which caused unnecessary delay of delivery. They had been told well in advance that the small truck was necessary. They left a huge crate in the hallway of our retirement community for three days, violating ********** law. We incurred over $5,100 in costs to return, replace, and repair our belongings. That was just the beginning. We then spent 11 1/2months arguing with the adjuster who tried to talk us out of what was clearly due to us. After an exchange of twelve letters, she finally agreed to our full claim on the advice of her supervisor, having caused a great deal of sadness and frustration throughout the process.

    Local BBB

    BBB Serving Central Indiana

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