BBB Accredited Business Profile

Firewalls.com, Inc.

Firewalls.com, Inc.

(317) 225-4117

Firewalls.com, Inc.

16 years in business
9449 Priority Way West Drive #225
Indianapolis, IN 46240
Additional Phone Numbers
  • (866) 403-5305
BBB File Opened: 01/07/2008
Business Started: 02/20/2001
Business Incorporated: 05/09/2001 in IN
Type of Entity
Corporation
Business Management
  • Mr. Brian Reed, President
Contact Information
  • Principal: Mr. Brian Reed, President
Business Category
  • Internet Services
Alternate Business Names
  • Dreaming Tree Technology
Methods of Payment
  • Visa, MasterCard, Discover, American Express, PayPal, Google Checkout, Purchase Orders, and company checks.
Refund & Exchange Policy: 
» We offer a 30 day no-hassle, 100% money back return policy on selected items based on manufacturer return policies. For further information not listed, please contact us.

» To obtain a Return Merchandise Authorization (RMA) number please call us aat 866-403-5305 before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

» All equipment returned MUST: be 100 percent complete. They must contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

» Customer is responsible for shipping charges on returned items.

» We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

» If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for us to file a damage claim. Save the merchandise AND the original box and packing it arrived in, contact us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 3 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

» DEFECTIVE merchandise must be returned to the manufacturer direct or any authorized service center in your area.

» Any discrepancies with what you ordered and what was received must be brought to our attention within 3 business days of you receiving the order.

License Return Policy:
Due to the nature of software, software license, and activation codes returns are strictly prohibited.

Wrong Product Ordered:
You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide the latest information available to you but you should rely directly on the manufacturer's website for all of the details.   

Important Note:
If the terms and conditions stated on your purchase differ from those stated on our invoice, and you do not notify us of such within 15 days, it shall signify your acceptance of our original terms as stated on our invoice.

Pricing Disclaimer:
All pricing subject to change. For all prices, products and offers, we reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids welcome!
(Credit card charges are not submitted until time of shipment. No surcharge for credit cards.)

A+

Overview

Firewalls.com, Inc. provides Internet security solutions for small to enterprise business networks in the United States.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Firewalls.com, Inc.

Firewalls.com, Inc.

BBB ACCREDITED SINCE 10/20/2002

Customer Review Rating:

Positive
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Neutral
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Negative
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Composite Score:

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