Business ProfileforiTravelInsured.com

*** owns iTravelInsured.com , Their travel insurance product seemed very robust with an emphasis on the many things that are covered by their trip cancellation coverage. All seemed good until you actually file a claim. What a HORRIBLE, impersonal process. All filing is on line. You never get to talk to someone handling the claim. There is a 2 week delay in answering each appeal related to the claim. We had a 10/17/23 trip to ****** cancelled by our travel agency and airline due to the terrorist attacks, a condition that *** claims to cover under their trip cancellation terms. However, the fine print on page 23 of the *** insurance policy, under general exclusions, *** claims they will not pay if the travel providers are financially viable and don't provide the agreed upon travel services. They used this to deny my claim, even though there was no way anyone would dare want to tour ****** at that time, and ****** had also closed the airport to international travel for a few days. Our travel agency was able to refund everything except the non refundable airfare ($1325 per person). So you'd think *** would at least cover this. Nope. After my appeal, they said that since I personally did not cancel the trip (the airline and travel agency did), that they would not cover it. Why does this matter? If the airline and travel agency would not have cancelled the trip, every one in our church tour group would have cancelled it, as there was no way we wanted to risk travelling to ****** at that time. I went through 3 different long appeals with them and asked to speak to someone in person (beyond the person answering their 800 number) to reason with them, but got nowhere with that. At a minimum, I felt that if that was their stance, they should at least refund the $800 we (my wife and I) paid for their worthless insurance which we were not able to use. Avoid ***/ iTravelInsured due to their horrible claims service, ambiguous policy terms, and poor excuses for not paying.