Business ProfileforSeven Corners, Inc.

My travel companion and I both got sick with the flu on our cruise. We had onboard medical expenses of $350 and $411 between us. We filed a claim with 7 Corners. The claims submission process is not easy. They ask for things like credit card statement showing you paid for cruise. Then we waited 6 weeks and heard nothing. I called and they said they needed proof we paid for the medical services (we had already provided the detailed medical bill and they did not specify wanting proof of payment of the medical charges at the onset). Obviously, any company that deals with cruises as 7 Corners does, knows that no cruise line is going to let a passenger off the ship without paying their entire bill (for booze, t-shirts, medical services, etc). After many hoops, we got a final stateroom bill from Princess and submitted it to 7C. After providing my stateroom charges, they informed me they would pay $151 of my over $300 claim and $366 of my partner's. They came to this figure as it was the "balance" of our stateroom bills when we got off the ship. This includes all charges and credits (we had several hundred dollars of credits after a port-of-call was canceled at which I had paid for an activity, I canceled a specialty dinner that was pre-paid, and had a $100 credit as part of the booking promotion). So, Seven Corners paid us only the balance of what I owed Princess ******* in total for all expenses minus credits we incurred on our cruise, not the actual out-of-pocket costs we incurred for a covered claim from having visited the cruise medical center. I am filing a complaint with my state insurance commissioner and speaking to a lawyer. This company is a total scammer. They don't know who they are effing with!

Hello. We understand that you are unhappy with the claim process. Our records show that we spoke with you on February 26th and additional payment was made on the claims incurred. If you are still unhappy with the payment amount, please contact us for assistance with the claims.