Business ProfileforTaylor Home Improvement, Inc.

In the 20 months since Taylor Home Improvement (THI) started a shower stall remodel, my wife and I have been able to use the shower for a grand total of three months. After three attempts at completing the job correctly that began on 8/16/21, we thought we were finished on 12/16/22 and we fully paid the contract balance. The shower, which was upgraded for their prior incompetence, has a seamless glass door that is supposed to be self-closing. On 03/04/23, we notified *********************, who is their director of interior remodeling who completed the work, that the door required 'considerable force' to open and the self-closing function was not working. He said he would try to stop by on the 6th/7th which he did not. I contacted him on the 8th stating that we were not using the shower for fear of damaging the door. His response was that he just found out that there was a recall on the hinges and THI was reordering new ones. March 9th, **** said that the hinges were ordered. On March 27thI asked for an update. His text said, "The hinges are being shipped and should be any time." What I have later found out is that hinges were sent via two-day air on March 13th! April 3rd, I reached out again, his response was that the hinges were in and he suggested he would 'be by hopefully in the next couple of days.' April 6th, **** texts to schedule a time and April 10th at 3:00 was selected. At the scheduled time, a handyman who was not affiliated with THI came to replace the hinges. He shared with me the ***** box which shows how and when the hinges were sent to THI. **** had no instructions on how the two hinges should work, and more importantly, did not have the correct combination of hinges to make the door work properly. In short, a K1 and K2 hinge is required and **** had two K1 hinges. THI should have recognized this upon their receipt! I explained this to ****, his last response was on the 13th with "Let me see what I can do". Our shower door wont close and now self-opens!