Business ProfileforOne Hour Heating & Air Conditioning

I am a single mom & new homeowner of only 2 years, VERY uneducated in home maintenance. Since owning my home, I have always used this company & all of its affiliates. I thought I could trust their word and expertise. I was WRONG. On 11/2/23 I contacted this company because my furnace was not heating up. They set up an appointment right away, which I always loved. An employee showed up at my door and asked where my furnace was located. He then walked to my thermostat and pressed on it, stating "Oh, this doesn't work?" The temperature would not move when he tried to adjust it. I replied that I was not sure and that what he saw was what I had been experiencing for a while. He then went back to the furnace for a while. He called me over to show me that he cranked my furnace back up with a switch and a lever. He then stated that "current" was cracked and that the cost to replace it was not worth it. I would need my furnace replaced IMMEDIATELY. I told him I could not afford that and what do I do. He said there was no other option. I paid him the service fee and began to panic. I then took out a loan for NO REASON other than trusting the word of THIS COMPANY!! My spirit said over and over this was not right. Before paying for a new furnace I got a second opinion from another independent contractor. Turns out it was ONLY a thermostat replacement. I NEED ALL OF MY MONEY BACK!! I need a reimbursement immediately. Who has time to play in this economy? I need a call from corporate immediately. I am a consistent returning customer and now I will NEVER EVER trust or give this company another dime again.