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          D R Cook, INC. has 1 locations, listed below.

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            Business ProfileforD R Cook, INC.

            Heating and Air Conditioning

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            We are a Residential "Home Service" company serving West-Central Indiana. We specialize in protecting your home starting with the internal systems like HVAC, plumbing and electrical, to attics, crawlspaces and basements. We also service exteriors like roofing, yard drains and grading Work.  We install, service and maintain all of these interconnected systems that make up your home!

            Products & Services

            Geothermal Heat Pumps, Air Conditioners, Gas Furnaces, Heat Pumps, Air Handlers, Electric Furnaces, Thermostats, WiFi Thermostats, Smart Thermostats, Ductless Heat Pumps, Air Filtration, Humidifiers, Dehumidifier, Crawlspace Vapor Barrier, Attic Insulation, Crawlspace Insulation, Aeroseal Duct Sealing, Duct Sealing, Carbon Monoxide Detectors, Low-Level CO Detectors, Energy Recovery Ventilators, Fresh Air Ventilation, Steam Humidifiers, Ductwork, Spray Foam Insulation, Yard Drains, Drainage Tiles, Gutter Downspouts, Lawn Mowing and Care, Lawn Cleanup, Crawlspace Entrances, Attic Pull-Down Stair Cases, Attic Covers, Electric Tank-Type Water Heaters, Gas Tank-Type Water Heaters, Gas Tankless Water Heaters, Electric Panels, Whole-Home Generators, Whole-Home Surge Protection, Asphalt Architectural Shingles, Asphalt Designer Shingles, Metal Roofs, Metal Designer Roofs, Seamless Gutters, Gutter Guards & Covers, Gutter Cleaning, Mold Kill & Clean-Up, Electric Tank-Type Water Heaters, Gas Tank-Type Water Heaters, Gas Tankless Water Heaters, Electric Panels, Whole-Home Generators, Whole-Home Surge Protection, Asphalt Architectural Shingles, Asphalt Designer Shingles, Metal Roofs, Metal Designer Roofs, Seamless Gutters, Gutter Guards & Covers, Gutter Cleaning, Mold Kill & Clean-Up

            Business Details

            BBB File Opened:
            8/23/2006
            Years in Business:
            45
            Business Started:
            9/1/1978
            Business Incorporated:
            6/30/1999
            Type of Entity:
            Corporation
            Number of Employees:
            18
            Alternate Business Name
            • Cook Heating & Air
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            7:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Garrett W. Cook, Owner
            • Miss Angie Cook-Smith, Operation
            Contact Information

            Customer Contact

            • Mr. Garrett W. Cook, Owner
            • Miss Angie Cook-Smith, Operation
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/15/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I contracted Cook Home Services in May 2021 to replace the gutters on my house. The first time they came out, they only put gutters on the first story and not the second story as was described in my quote. They came back out and completed the second story, however, it was not to my specifications as the second story gutters did not have a downspout. They credited me about 5% because of the issues. Things got worse a few months later when I started having a leak from one of the corner seams as well as water not draining to the downspout. I called and they couldn't get ahold of the subcontractor for a long time. Finally he came out and "fixed" it, but it is still leaking. They say they cannot get ahold of the sub contractor and are not willing to refund me any money or do any work until the subcontractor gets back with them. They have been up front telling me that they just can't get ahold of them and there is nothing they can do until they get a returned phone call. I hired Cook Home Services, not the subcontractor, yet they are only blaming the subcontractor with no other solution but to wait. All I want is either the leak fixed or my money back.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Central Indiana

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