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          Complete Comfort Heating Air Plumbing has 1 locations, listed below.

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            Business ProfileforComplete Comfort Heating Air Plumbing

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.69/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/4/2023

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            10/24/2005
            Years in Business:
            22
            Business Started:
            1/1/2002
            Business Incorporated:
            6/24/2010
            Accredited Since:
            8/4/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            34
            Alternate Business Name
            • Complete Comfort Heating & Air Conditioning, Inc.
            Business Management
            • Mr. Kenneth Hale, Owner/Manager
            • Mr. Michael Caylor, Assistant
            Contact Information

            Principal

            • Mr. Kenneth Hale, Owner/Manager

            Customer Contact

            • Mr. Michael Caylor, Assistant

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/18/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On Dec 13, 2023, I had one of Complete Comforts service people visit my home for a simple repair estimate, he stated his need was *****. After being at our home for some two hours trying to sell me a new furnace, we finally told him we needed to think about it. ***** said final, but could he run a credit check so if we decide to purchase the system it would be one less step that we need to move forward. Reluctantly I agreed. After having my wife fill out what we thought was a credit application, we came to find out later it was a purchase agreement. We immediately canceled the purchase and installation. On Dec 14, 2023, I called to cancel my membership subscription to Complete Comfort Heating, Air, and Plumbing, I was assured that our subscription was canceled. In January of 2024, I received a charge for $16.95 which is the monthly subscription for Complete Comforts subscription. I contacted them and spoke with a representative named ****. **** informed me that he saw that I had cancelled my service and he had updated the cancellation and would submit a request for a refund of the monthly subscription. I contacted Complete Comfort again towards the end of January because I never received a refund, only to speak with **** again who assured me that the refund was being processed and the subscription was canceled. On February 18, 2024, I was charged a monthly subscription fee of $16.95.I would like to file a formal complete against this company in the hope of resolving this situation.
            Read More

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Norma Z

            12/15/2023

            ************************* was the service technician that did the installation on my new water heater. He arrived on time, introduced himself and explained the install process from the removal of the old water tank to the installation process of the new unit. ***** was thorough and professional. His workmanship was top notch. A very nice young man.It was a pleasure working with all the representatives from Complete Comfort Heating Air and Plumbing. They explained their products. No hard sell, no pressure.

            Local BBB

            BBB Serving Central Indiana

            BBB Reports On

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