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          Restor Group, LLC has 1 locations, listed below.

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            Business ProfileforRestor Group, LLC

            General Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/3/2018

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            RESTOR is a full-service general contractor and can assist property owners with any construction need.  

            Products & Services

            Insurance needs with Residential and Commercial customers

            Business Details

            BBB File Opened:
            8/25/2017
            Years in Business:
            9
            Business Started:
            1/30/2015
            Business Incorporated:
            1/30/2015
            Accredited Since:
            8/3/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mrs. Kristi Kay Southard, Owner
            • Mr. Brian K Southard, Manager
            • Ms. Sarah Zofkie, Account Manager
            Contact Information

            Principal

            • Mrs. Kristi Kay Southard, Owner

            Customer Contact

            • Mrs. Kristi Kay Southard, Owner
            • Ms. Sarah Zofkie, Account Manager

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On June 1, 2023, Restore Group and I entered an agreement to repair storm damage to my home, based on estimate done for my carrier, ******************** by their adjuster, *******************. After some minor adjustments ($400) for yard sign etc., the total was $17,795.79. I have paid 50% down, $8,897.89.The issue is that, while the repair of the roof and downspouts went as written, not so the cupola and weathervane.Line items 9 & 10 of the estimate clearly show the removal and disposal ot the cupola and weathervane. Instead, on June 17, 2023, with about 15 minutes advance notice, Restor sent subcontractor (?) to work on cupola. Only the copper roof was done, on a cupola that was written to be in trash. I immediately objected when I found what they had done. *********************** of Restor advised carrier would not pay for anything else?*** was contacted, but did not have estimate with him. When I sent him a copy of the estimate, he sent back a reply on June 20, 2023, Restor had this clarified. That night, I received a copy of an email from *********************** to ***** and ***** at Restort. he suggested that they repair the cupola. When I saw ths e-mail on June 21, 2023, I immediately sent e-mail to *********************** objecting. In his reply, he asured me that the cupola was being replaced. When I mentioned that the old cupola was in my sideyard, he said that they could take the old one away after they finished the cupola.On June 29,2023, with no advance notice, a subcontractor, ********* Painting, arrived to do the cupola. However, the old cupola is now on my roof, and nothing has been done to replace the weathervane!I would like for Restor to finish the repairs as originally written.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ginny P

            11/07/2022

            Restor did a great job on roof and gutters. We received quotes from 3 different contractors and all were pretty close. but Restor was more hands in. Started in June then had a problem with insurance company which dragged out until September. Restor stayed in touched and helped resolve issues. Very pleased with outcome and would recommend them.

            Restor Group, LLC Response

            11/08/2022

            Thank you for your review. Please let us know if we can help you with anything else in the future.

            Local BBB

            BBB Serving Central Indiana

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