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Find a Location

Genesis Restoration, LLC has 1 locations, listed below.

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    Business ProfileforGenesis Restoration, LLC

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/4/2008

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    861 Durham Way, Greenwood, IN 46143-6913
    BBB File Opened:
    7/22/2008
    Years in Business:
    18
    Business Started:
    2/1/2006
    Business Incorporated:
    9/14/2007
    Accredited Since:
    7/4/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jose Amador, President
    • Mr. Francisco A Ramirez, Vice President
    Contact Information

    Principal

    • Mr. Jose Amador, President

    Customer Contact

    • Mr. Francisco A Ramirez, Vice President

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    1/3/22 contract signed. Remove shingle from flat roof replace with rubber roof, so far, no leaks. New shower on laundry room back corner. Problems 1. No permits were acquired by **************** for this job, even though, permits are required by the town of ************. **************** said he didn't need them to do work in my house. All this work was done while I was not able to be home, I did not pick out a single thing he installed in my home. 2. He installed a 60-inch base when the room is only 68-inches wide. A corner shower does not need a base that big. 2. He glued up plastic walls less than 1/8-inch-thick; he used plastic that kept falling off to cover the seams. Nothing to cover a gap that was 1/4-inch wide between the plastic sheets except caulk. I complained that the job was not professional to the man who was doing the job. The shower pipe coming out of the wall shakes. 3. Then a set of glass doors were installed by the same man. The doors were too big; they hung over the base by 1/2-inch water easily drained onto the floor. The doors were not level, so they stayed in the center. Someone put caulk on the wall and stuck the door to the wall. When I complained and cried to his wife, **************** came the next day and took the shower doors off, leaving hole in the plastic wall and the shower base. He said they would be dangerous for my grandson, and they were not level. 4. He said he wanted to make me happy so he would fix it and had the walls sprayed with some glossy coating which looks terrible, and no one should be in the room for 48 hours. That same morning, I told him the sink was leaking, he said the plumber would be there soon. He didn't come. Base of vanity is warp, by water damage. Second part of the contract, Framing, Drywalling, and 2 doors. 5. This problem is easy neither door fits. One won't even shut. The other door opens from the family room into laundry room. It should open into the family room, so you don't see the tile in the laundry room.
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    Customer Reviews

    12 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gary W

    5 stars

    11/11/2023

    ********************* Genesis restoration promptly responded to my call and came out the same day. They worked with my insurance adjuster and got my whole roof replaced as a result of wind and hail damage. When I pointed out a couple of things that I didn't feel were quite right, they came right out and alleviated the problems. I am completely satisfied with the respect and professionalism they showed throughout the process. I also appreciate the fact that they honor elderly people, ministry leaders, and those in the military.

    Local BBB

    BBB Serving Central Indiana

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