Business ProfileforKermans Flooring, Inc.

They installed our original flooring in our home it failed after 8 months and sheet vinyl came apart at all the seams. They installed vinyl plank last November to finally replace it honoring the warranty. During install I told them a piece at bottom of stairs was chipped . They said they would fix it next day and never contacted me or came back. I sent pictures to company rep ***** who sent people out to fix it and a gap between flooring and ****************. They slid board to fix gap but said chip by stairs would take too much time and didnt fix it. Now I have 5 boards with a 1 inch gap between them and the baseboard. I reported it to them and they sent someone out here to look at it Sept. 15th. I never heard back from them so I called and was told I would get a call right back with an answer. I never got a call back. I have called the person that is in charge of scheduling my builders appointments ************ think is her name and I have left at least 8 voicemails asking for them just to return my call so I know what is going on. I have heard nothing, Thanksgiving is next week and we are hosting with a big gap down the hall on our new flooring in our new house. I understand install issues happen but not fixing them and not even returning a phone call is a horribly unprofessional way to operate a business and is extremely frustrating for me as a customer who has a messed up floor and no idea if they are going to honor their warranty or not. I want an answer and want them to make the improper install on those 5 boards right.