Business ProfileforElements Financial Federal Credit Union

My name is ********************************* and I am filing a complaint against Elements Financial Credit Union, of which I have been a member for 15 years. My account number is ************. I am seeking ******************** remedy due to false promotion advertising. Last spring, I noticed their Promo 5 High Interest Checking promotion a 5% return on balances up to $20,000 for a year. This appeared to be a promotion designed to get Lilly employees to invest their bonus in Elements. I decided to invest $20K in Elements to take advantage of the return. I read the promotional poster outside their branch. Then went in, sat down with a representative and made it clear that I was there to take advantage of the promotional rate. I opened the promotional account and transferred $20,000 into the account. Last week, as I was preparing my taxes, I logged in to print out the statement from my earnings on the account. To my shock, Ive been earning 1/100 of the interest that was guaranteed me when I opened the account. Upon speaking with two Elements employees, ******** and *****, I was alerted to the fact that my balance didnt meet the promotional rate because I didnt make fifteen transactions per month with a debit card. At no point was this part of the promotion part of your marketing materials nor was it mentioned to me when I opened the account. The branch representative that signed me up for the account never even offered to register me for a debit card. I'm filing this complaint because, due to false advertising, it has cost me $990. Instead of a $1,000 return, my return was $10. Im filing this complaint to have this remedied. Elements misrepresented the promotion and used false pretenses as I opened up this account. Either the 15 transactions/month should be displayed on the promotional material or the representative should have alerted me to this requirement to get the return -- especially since I made it clear that I was investing $20,000 to get the 5% return. Thank you.