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          Homesense Heating and Cooling has 1 locations, listed below.

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            Business ProfileforHomesense Heating and Cooling

            Heating and Air Conditioning

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            4/5/2010
            Years in Business:
            20
            Business Started:
            1/1/2004
            Business Incorporated:
            8/5/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            11
            Alternate Business Name
            • Home Sense, LLC
            Business Management
            • Mr. Brian W Schutt, Member
            • Mr. Jesse Cross, Managing Member
            • Mr. Jason Fletcher, Marketing Manager
            Contact Information

            Principal

            • Mr. Brian W Schutt, Member
            • Mr. Jesse Cross, Managing Member

            Customer Contact

            • Mr. Brian W Schutt, Member
            • Mr. Jason Fletcher, Marketing Manager
            Additional Contact Information

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Nate H

            3 stars

            07/28/2023

            I dealt directly with the President of this company, ***********************. They have competitive pricing and I felt like ***** was honest with me about what we needed for our home. Installation went well however, after that, my experience unfortunately took a bit of a turn. I wanted to upgrade our thermostats to something that would have internet accessibility utilizing our existing Honeywell RedLINK zoning system. Trying to get this accomplished was an absolute nightmare. The wrong thermostats were brought out at installation so I spoke with Honeywell myself and directly provided Homesense with the equipment that would be needed for my system. I had to go back and forth explaining why this was the correct setup and even sent direct hyperlinks to the equipment they needed, which was very self-explanatory considering I am just an average homeowner and in no way and HVAC expert. Finally, I was told Homesense was sending out their best zoning expert to finalize my installation. He showed up missing a thermostat, installed extra equipment that was not needed, programmed my zones incorrectly, and left hours later needing to come back to complete the job yet again. Ultimately, I ended up troubleshooting the problem myself thanks to some internet research, removed the extra equipment, and figured out how to program the system which now works as I originally intended. I explained my frustration to ***** after multiple failed attempts to fix this issue, who now has just stopped responding to my emails. Overall, I think if you need basic installation of HVAC services, Homesense may perform just fine, I suppose time will tell. Any troubleshooting needs I would be highly skeptical of this companys ability to handle appropriately.

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            BBB Serving Central Indiana

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