BBB Accredited Business Profile

(888) 811-0727

20 years in business
2450 W 300 S
Columbus, IN 47201-2788
Additional Email Addresses
BBB File Opened: 10/06/2005
Business Started: 11/01/1997
Business Incorporated: 11/26/1997 in IN
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Andy Bowman, President
Business Category
  • Burglar Alarm Systems
  • Security System Monitors

Products & Services
alarm systems, fire alarms, security cameras, access control, medical alarms, alarm systems, fire alarms, Z-Wave Home Automation, security cameras, access control
Alternate Business Names
  • Protech Systems
  • Secure Systems Plus, LLC
Methods of Payment
  • Visa, Mastercard, American Express, Discover and Paypal.
Refund & Exchange Policy: 

Protech Systems offers a 45 day return policy for most all products on our website with the exception of consumable products such as wire, batteries, food items, and pepper sprays. Additionally special order items and Pre programmed systems are not returnable for refund. Alarm monitoring service is refundable providing that the service has not been activated. GSM and other alarm communication equipment is returnable for a refund under this policy providing it has NOT been activated also. Activated GSM and other communication products are NOT returnable for refund. Any items prohibited for refund are generally returnable for exchange if defective and under warranty.

We do not charge any restocking fees whatsoever providing the following conditions are met:

1. You must obtain an RMA number from us via email ( or phone, 888-811-0727).

2. Your RMA number must be clearly marked on the outside of the shipping package.

3. Product (s) being returned must be packed securely in a separate shipping box. You cannot simply affix shipping labels / postage or write directly on the product package box itself and ship it in that manner.

4. Product must be received at our warehouse location within 45 days of the order date.

5.  Products being returned must be in new and resale condition, including the product's packaging and any manuals and documentation included with the product.  Any product returned appearing used, improperly packaged, with items missing, without the complete documentation materials or any of these documents being marked or tattered will either be refused for return or incur a 25% restocking fee.  Customer will be responsible for any reshipping fees for any item(s) that are refused for return.

Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.

BBB accredited business



We cater to DIY consumer and commercial markets and provide toll free technical assistance for all alarm systems and security equipment we sell. We also offer 24 hour alarm monitoring services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


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