Business ProfileforMidas

My daughter took her vehicle in to Midas on 10/3/22. They charged her for a diagnostic without informing her of the cost upfront. I had an issue with that and spoke to **** and ****. We resolved the issue and allowed them to replace the catalytic converter and two O2 sensors on her 2014 Buick Encore on 10/28/22 with a warranty. The engine light came back on 11/1/22 and we took the vehicle back. They claimed there was a leak by the converter and tried to charge us. I argued they should have noticed this when replacing it and they fixed it. My daughter did not drive much from December 2022 - February 2023 because she had a baby. The engine light came on again on 3/25/23 and we took the vehicle to *********************. They told us the O2 sensor failed. Again, we took it back to Midas. We paid for the labor for one O2 sensor to be replaced on 4/4/23. On 5/1/23, the light came on again and we took it back. On 5/19/23, the light came on again and we took it to ******* for a diagnostic. Their conclusion was a bad catalytic converter. Back to Midas again on 6/1/23. Talked to **** and a technician. The tech checked the code and said the converter is bad. **** was visibly upset at the mention of ******* and refused to believe that was the problem. Dropped the vehicle off on 6/2/23, picked it up on 6/6/23. Engine light is on again as of 6/16/23. Each time the light comes on, it is the same code. Midas says that code can be any number of issues and refuses to replace the converter per the warranty. I need a refund of the money we paid them to have the car fixed. I understand there was work done on their part, but the refusal to replace the very part that has been pointed out and is under warranty is unacceptable. The last time we went to them, we were met with nasty attitudes. I've been hung up on twice. One was very blatant and right in my face by ****. My husband has tried to speak with them to no avail and we are trying this as a last effort before we file in small claims court.