This Business Is Not BBB Accredited



(317) 574-9336


61 years in business
9750 N Gray Road
Indianapolis, IN 46280-2948
BBB File Opened: 05/02/2005
Business Started: 02/01/1956
Business Incorporated: 10/28/1999 in IN
Type of Entity
Business Management
  • Mr. Thomas Folliard, President
  • Ms. Amye Bergman, Customer Relations Director
  • Ms. Diane Cafritz, Legal Counsel
  • Ms. Danielle Morris, Assistant Business Office Manager
  • Ms. Lynn Mussatt, Vice President Business Operations
  • Ms. Michelle Stone, Paralegal
  • Ms. Audrey Wilkins, Paralegal

Business Category
  • Auto Dealers - Used Cars
  • NAICS: Used Car Dealers
  • Auto Dealers - New Cars

Alternate Business Names
  • CarMax Auto Superstores, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Government Action

Federal Trade Commission vs CarMax, Inc.

On March 22, 2017, the business entered into a Consent Agreement with the Federal Trade Commission.  The Agreement settles allegations that the business failed to inform consumers that some of the vehicles sold had open recalls at the time of sale that had not  yet been repaired.   Under terms of the Agreement, the business agreed it would not represent that vehicles offered for sale are safe, have been rep... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.